jacy
Mar25-06, 10:30 PM
Hello,
Some one please answer the following questions for me. I am supposed to interview an IT person. Its a project that i have to complete. Since i dont know, anyone in IT thats why i am posting these questions here. I will appreciate it, thanks.
PHASE ONE: “THE INTERVIEW” Talk to an employee in an Information Systems (IS) Department at your organization or school, or interview a family member, friend or acquaintance who works in an IS Department. Find out the following information:
q Is the employee a programmer, systems analyst, computer operator, computer specialist or supervisor?
q Does the person support internal users, external users or both users?
q What kinds of computer equipment does the person work with? (i.e. hardware, software, peripherals, networks, information)
q What purpose does the computer system(s) serve in the organization? What tasks does it perform? Who uses the output from the system(s)?
q Do any users or applications present difficult problems for him or her as a technical support person?
q What types of applications do end users work with most frequently in their jobs?
q What was the relationship between the computer professions and the end users of the information?
q Does the organization have a Help Desk operation in use? If so, how much did it cost? If not, how much would they pay for the software?
q How many employees does the company have?
q How many Information technology experts does the company have?
q Identify the different types of end users. Who are the end users? Where are they located? How do they use computers in a business or home environment?
q What computer technology problems do they have in their company?
q What common end users problems and solutions do they have in their company?
q Do they have a Help Desk setup?
q What are the duties and responsibilities of the computer user support? (position within the information technology area)
q How do you rate your the customer service in the Information technology environment? Is their room for improvement?
q What do they look for in staffing the Help desk?
q What process does the company use to evaluate and select computer products including applications?
q How much training is available to the employees? Does everyone go at the same time?
q What kind of user documentation is required or used?
q What kind of skills is needed to start working in the Help Desk operations?
q Ask any other questions that come to mind.
Some one please answer the following questions for me. I am supposed to interview an IT person. Its a project that i have to complete. Since i dont know, anyone in IT thats why i am posting these questions here. I will appreciate it, thanks.
PHASE ONE: “THE INTERVIEW” Talk to an employee in an Information Systems (IS) Department at your organization or school, or interview a family member, friend or acquaintance who works in an IS Department. Find out the following information:
q Is the employee a programmer, systems analyst, computer operator, computer specialist or supervisor?
q Does the person support internal users, external users or both users?
q What kinds of computer equipment does the person work with? (i.e. hardware, software, peripherals, networks, information)
q What purpose does the computer system(s) serve in the organization? What tasks does it perform? Who uses the output from the system(s)?
q Do any users or applications present difficult problems for him or her as a technical support person?
q What types of applications do end users work with most frequently in their jobs?
q What was the relationship between the computer professions and the end users of the information?
q Does the organization have a Help Desk operation in use? If so, how much did it cost? If not, how much would they pay for the software?
q How many employees does the company have?
q How many Information technology experts does the company have?
q Identify the different types of end users. Who are the end users? Where are they located? How do they use computers in a business or home environment?
q What computer technology problems do they have in their company?
q What common end users problems and solutions do they have in their company?
q Do they have a Help Desk setup?
q What are the duties and responsibilities of the computer user support? (position within the information technology area)
q How do you rate your the customer service in the Information technology environment? Is their room for improvement?
q What do they look for in staffing the Help desk?
q What process does the company use to evaluate and select computer products including applications?
q How much training is available to the employees? Does everyone go at the same time?
q What kind of user documentation is required or used?
q What kind of skills is needed to start working in the Help Desk operations?
q Ask any other questions that come to mind.