# Is VSupport LLC legit?

by yungman
Tags: legit, ligit, vsupport
 P: 3,898 My wife called VSsupport LLC to help and took over the computer and did a lot of things......while I was asleep!!!! They claimed I have trojen stuff and all. When I woke up, I quickly disconnect the phone call and everything else. They claimed a lot of the system drivers are disabled. My question is 1)Is VSupport ligit? 2)They claimed the trogen house can infect the DSL MODEM and wireless connection. That the Norton anti virus cannot even protect. Is this true? 3)My wife they them took over the computer, what potential damage can they do? 4) We have electronics bank accounts on the computer, any danger for them to hack into our account? We called the bank, they said it's not easy to get into the account. 5) What should I do. I am using an old computer right now, I don't even dare to turn on all the new computers!! Thanks
 P: 3,898 Thanks for the detail reply. I since contact Norton, they said it is not possible to infect the DSL modem and the wireless connection. Is that true. Should I can the Att provider? They suggested and I am running the Norton Power Eraser on the other computer. So I should go onto Control Panel, then Add/Delete programs to look for what is installed today and uninstall that? Again, thanks for the quick reply.
Mentor
P: 26,541
 Quote by yungman My wife called VSsupport LLC to help and took over the computer and did a lot of things......while I was asleep!!!! They claimed I have trojen stuff and all. When I woke up, I quickly disconnect the phone call and everything else.
May I ask why she contacted these people to begin with?
P: 3,898
 Quote by Evo May I ask why she contacted these people to begin with?
i was sleeping!!! She was interested to learn Win 8.....too interested!!!
P: 3,898
I really appreciate your time to type this.
1) I did run the Power Erase and only 6 programs got picked and deleted. Nothing like the guy in VSupport claimed of 500!!!. The computer is running normal.....in fact it never ran abnormal. My wife just lost an email account and one way lead to another, she contacted VSupport before she woke me up. I almost fell on the floor!!!
2)I definitely going to run the HijackThis you suggested and also the Spybot. I am not on that computer, I'll report back if I see anything comes out. Do you have a reliable site to download these, I am getting paranoid in getting into some unreliable sites.
3) I was surfing and I read about the a malware that called "psyb0t" or "Bluepill" that can stay in the modem and router and read the traffic going in and out. But according to the article, the electronic banking communication are encrypted and the psyb0t still cannot read it even they can read the data. You heard anything about this?

Again I really appreciate your help. Can you tell me which is the best way to learn these kind of knowledge about computers? I am absolutely not interested in gaming and all, but I am very interested in learning how to fix computer from infection, getting into the nuts and bolts of how to deal with computer issues. I was an EE and I have knowledge of the hardware, but not on this end.
 P: 3,898 Another concern is my wife gave the VSupply permission to take over the computer and the guy was actually getting into the configuration and all and start typing all sort of things on the screen. Can he still get into the computer. I do have the Norton Fireware, anti virus and all the goodies running already.
P: 9
 Quote by yungman We have electronics bank accounts on the computer, any danger for them to hack into our account? We called the bank, they said it's not easy to get into the account. Thanks
Your bank accounts are not stored on your computer. You are logging onto the bank's website to view them.

The only way they could have accessed your account is if you somehow set your browser to remember your user name and password. Simply change your online banking password if you're paranoid. That will solve that.
P: 3,898
 Quote by Rick21383 Your bank accounts are not stored on your computer. You are logging onto the bank's website to view them. The only way they could have accessed your account is if you somehow set your browser to remember your user name and password. Simply change your online banking password if you're paranoid. That will solve that.
Thanks, you make me feel a lot better. I'll have her change the password.
 P: 3,898 In my wife's defense, I was too desperate yesterday running around, I should have said it all started out she could not get into her email in the new computer and it prompted her to contact the company as the computer is new. One thing lead to another, she allow them to take hold of the computer. She saw me let McAfee took control one time, she thought it's ok to do that. I told her I let McAfee did that because we had their service at the time, and they are well known and I got the number direct from the software installed.....And is McAfee!!! BTW, McAfee sucked!!! I had infections with emphasis "s" under them. Their service sucks. I have Norton now, never have a single problem in over 2 years......with my grandson download and playing video games all the time!!! Only thing I ever had to do is stop and delete the extra Apps after he finish playing the game. I have been using their life chat the last two days and they are nothing but helpful. They even called me on the phone to make sure everything is ok. I used their register clean and the old computer runs much faster.
P: 9
 Quote by yungman Thanks, you make me feel a lot better. I'll have her change the password.
Yea and, rest assured, they are a valid company so I wouldn't worry about them doing anything malicious.

My biggest fear would be them inadvertantly "breaking" something by whatever changes they made to your computer. Like deleting/modifying a file or something in an attempt to fix your computer, and not realizing that another application uses that same file.

If your machine seems to be running ok, then I wouldn't worry about it.
P: 3,898
 Quote by Rick21383 Yea and, rest assured, they are a valid company so I wouldn't worry about them doing anything malicious. My biggest fear would be them inadvertantly "breaking" something by whatever changes they made to your computer. Like deleting/modifying a file or something in an attempt to fix your computer, and not realizing that another application uses that same file. If your machine seems to be running ok, then I wouldn't worry about it.
They sure did break something. The Photoshop program disappeared. In the control panel, it had a strange look program not normal Photoshop icon. It was empty. I tried to reload Photoshop, the CD would not activate the computer and not even read the CD. Luckily I learned how to turn the CD into ISO image and mount it. I ended up had to do it the long route to reload the Photoshop.

P: 94
Sorry for late response, I was busy with some exams and stuff.

2) HijackThis is in sourceforge.net. Spybot is in safer-networking.org. Hint: Wikipedia usually has the legitimate websites links of some software.

3) There always exists the possibility that the virus is programmed to spoof SSL certificates and if it does so, then it can read (and reading means it can copy too) whatever is sent between the supposed to be encrypted page and your computer. Once you know how networks work, spoofing an SSL certificate is kids game. (Why do I always have to be the party pooper and concentrate only on the bad possibilites).

The good news is that from what I have read, psyb0t hasn't been seen doing such even thought to me it appears to have the capability of doing so (I can't find details on the attack tools it posses). Although it is mentioned that it can steal personal information, to me it appears to be targeted more at websites like forums and databases and to spread itself, not at stealing personal people's info.

I'm happy you want to learn. Since you are an EE you will get things really fast . It's just that I'm a bad teacher like all those nerds who look like they have a lot of knowledge but are uncappable of expressing what is in their brains (rendering them useless when communicating). Lets see......... Let's organize everything........ and....... ok, I think I have it. The best way for that is the internet (most info is free and you have it anywhere as long as you pay for the internet service or live close to places with free internet access). To go deeper into programming and other informatics subjects then a university would be the best way in my opinion (or maybe just get the names of the books they use for each course and buy them for self study and then you won't have to pay for the course ).

But let's give a try to the internet first. Since we are talking about Windows, the first thing I would tell you to understand is the many ways a program can be executed at startup. There are services, registry entries, scheduled tasks, etc. Understanding them all is a must to know what to look for when dealing with malware (but is not necesarry to go too deep into services). The other would be to understand that in windows there exists ways for programs to code inject others so you won't necesarily see a virus asking for administrator privileges to get a hold of your computer. Then getting your hands in computer forensics software and learning how it works will give you a huge insight and techniqes that will allow you to better asess a problem and choose the correct tools to solve it.

http://www.bleepingcomputer.com/tuto...tup-locations/
http://www.bleepingcomputer.com/tuto...es-in-windows/
http://technet.microsoft.com/en-us/l.../cc959354.aspx

Once again, since we are talking about windows here are a few keywords to look for on a search engine (google, yahoo, duckduckgo, etc) to get something to learn and a boost to look into other stuff:
windows startup locations, windows startup entries,
start stop windows services, hidden files,
data recovery , computer forensics,
using live cd to remove malware,
types of network attacks, eavesdropping,
spoofing, man-in-the-middle attack, kinds of malware,
code injection......
and I'm leaving a bunch of other concepts, but its ok, you will find them yourself as those keywords will link themselves to other information you may want to know.

Now if you want to go even deeper like really understanding the system then you need to program for the operating system you are trying to understand. Some books that provide insights into the operating systems workarounds are those that teach about driver programming for the operating system of interest. They teach stuff like the kernel and how it handles nearly everything in the OS.
P: 3,898
 Quote by Psinter Sorry for late response, I was busy with some exams and stuff. 2) HijackThis is in sourceforge.net. Spybot is in safer-networking.org. Hint: Wikipedia usually has the legitimate websites links of some software. 3) There always exists the possibility that the virus is programmed to spoof SSL certificates and if it does so, then it can read (and reading means it can copy too) whatever is sent between the supposed to be encrypted page and your computer. Once you know how networks work, spoofing an SSL certificate is kids game. (Why do I always have to be the party pooper and concentrate only on the bad possibilites). The good news is that from what I have read, psyb0t hasn't been seen doing such even thought to me it appears to have the capability of doing so (I can't find details on the attack tools it posses). Although it is mentioned that it can steal personal information, to me it appears to be targeted more at websites like forums and databases and to spread itself, not at stealing personal people's info. I'm happy you want to learn. Since you are an EE you will get things really fast . It's just that I'm a bad teacher like all those nerds who look like they have a lot of knowledge but are uncappable of expressing what is in their brains (rendering them useless when communicating). Lets see......... Let's organize everything........ and....... ok, I think I have it. The best way for that is the internet (most info is free and you have it anywhere as long as you pay for the internet service or live close to places with free internet access). To go deeper into programming and other informatics subjects then a university would be the best way in my opinion (or maybe just get the names of the books they use for each course and buy them for self study and then you won't have to pay for the course ). But let's give a try to the internet first. Since we are talking about Windows, the first thing I would tell you to understand is the many ways a program can be executed at startup. There are services, registry entries, scheduled tasks, etc. Understanding them all is a must to know what to look for when dealing with malware (but is not necesarry to go too deep into services). The other would be to understand that in windows there exists ways for programs to code inject others so you won't necesarily see a virus asking for administrator privileges to get a hold of your computer. Then getting your hands in computer forensics software and learning how it works will give you a huge insight and techniqes that will allow you to better asess a problem and choose the correct tools to solve it. Here are some nice reads: http://www.bleepingcomputer.com/tuto...tup-locations/ http://www.bleepingcomputer.com/tuto...es-in-windows/ http://www.cisco.com/web/about/secur...orm-diffs.html http://technet.microsoft.com/en-us/l.../cc959354.aspx Once again, since we are talking about windows here are a few keywords to look for on a search engine (google, yahoo, duckduckgo, etc) to get something to learn and a boost to look into other stuff: windows startup locations, windows startup entries, start stop windows services, hidden files, data recovery , computer forensics, using live cd to remove malware, types of network attacks, eavesdropping, spoofing, man-in-the-middle attack, kinds of malware, code injection...... and I'm leaving a bunch of other concepts, but its ok, you will find them yourself as those keywords will link themselves to other information you may want to know. Now if you want to go even deeper like really understanding the system then you need to program for the operating system you are trying to understand. Some books that provide insights into the operating systems workarounds are those that teach about driver programming for the operating system of interest. They teach stuff like the kernel and how it handles nearly everything in the OS.
Thanks for the detail answers. I went on live chat with Norton, they said their anti virus and firewall will take care even the infection of the modem. But I don't know how true that is.

Does it help to use a totally different computer even though it is still on the same DSL modem? How about changing the password of the bank account?

I am not sure the modem has been infected, only the VSupport person said it's a possibility. He showed 300 trojen horses in my computer, which make me very suspicion of what he said, particularly he tried to make us pay \$199 to clean up the system.

Is there any way to check for modem infection and clean it up?

Thanks
 PF Gold P: 347 The best thing to do is, save any personal data that is on the local drive on a USB device. Then, reload Windows from scratch. And, it never hurts to change your bank password if you think someone else may have it. Teach your wife never, ever to allow anyone to take control of the computer. In fact, there is a setting to disable this capability. In the Control Panel, open the System applet and then select Remote Settings. Make sure the box is unchecked next to "Allow Remote Assistance connections for this computer".
P: 3,898
 Quote by harborsparrow The best thing to do is, save any personal data that is on the local drive on a USB device. Then, reload Windows from scratch. And, it never hurts to change your bank password if you think someone else may have it. Teach your wife never, ever to allow anyone to take control of the computer. In fact, there is a setting to disable this capability. In the Control Panel, open the System applet and then select Remote Settings. Make sure the box is unchecked next to "Allow Remote Assistance connections for this computer".
Thanks, I disable the remote access.

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