Consequences of Not Paying Your Bills: A Story

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Discussion Overview

The discussion revolves around the challenges and frustrations associated with customers who fail to pay their bills on time. Participants share personal experiences and strategies related to accounts receivable, particularly focusing on small businesses and their payment behaviors. The conversation touches on the implications of delayed payments and the tactics used to encourage timely payments.

Discussion Character

  • Debate/contested
  • Experiential sharing
  • Technical explanation

Main Points Raised

  • One participant expresses frustration with small customers who avoid paying bills, contrasting them with larger companies that have honored handshake agreements.
  • Another participant shares their experience in accounts receivable, noting that small companies often delay payments and that mentioning "collections" typically prompts payment.
  • A different participant highlights the issue of having numerous small invoices that remain unpaid for years, expressing frustration over the inability to write them off.
  • One participant recounts a strategy used by their previous employer to incentivize early payments, though they also mention a negative experience with a client going bankrupt.
  • Another participant describes their experience working for a small shop notorious for delayed payments, emphasizing the difficulties faced in daily operations.
  • A later reply discusses a specific case of a customer who only pays when confronted directly, illustrating a broader issue of payment practices among larger suppliers.

Areas of Agreement / Disagreement

Participants generally agree on the challenges posed by small businesses regarding payment delays, but there are varying experiences and strategies shared without a consensus on the best approach to resolve these issues.

Contextual Notes

Some participants mention specific practices and experiences that may not be universally applicable, such as the effectiveness of threats or incentives, and the legal limitations regarding payment practices.

Ivan Seeking
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I'm just sitting here steaming a bit while considering what to do with a customer of mine. It's always the small timers who don't want to pay their bills. Its funny really, I once had a customer, a large company, that owed me over $30,000; and all on a handshake! But the little guys tend to be really snakey. After saving this guys butt, and I mean big time, and after giving him tremendous breaks on the price, nearly 50% off, and just because he was in trouble, now he's trying to ignore the bill. What he doesn't know is that his customer already promised to pay me and deduct it from his bill from my customer, if needed. :smile:
 
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I know exactly what you mean Ivan, although in my situation it's my company that gets the stiff. Currently, I do the accounts receivables, so I am the lucky one to call customers to get payment from them if they go over the 30 day grace period terms. It usually is the small companies trying to avoid paying what they owe for product or services. When I mention the magic word "collections", I usually get a check promptly. Once a customer has pushed me to this point, I put their account on COD so they have to pay for their product/services at the time they receive them.
 
GEEZ! Don't get me started! 60-75% of our invoices are $2.00 and below and the FOIA says we can't make anyone pre-pay for having not paid in the past. I have invoices that are 4 years old and no one has the guts to write them off. On the other hand, most of those invoices are probably from people that have gone to their reward by now. Still, it boils my peanuts to know that no one has the sand to wipe the 180 plus file. If they did my "aged accounts" would be cut by three fourths.
 
When I worked for my dad, we started giving people an incentive (Marks & Spencer voucher, or whatever) for paying early. Seemed to do the trick, although we once had a Solicitor client of ours go bankrupt on us!
 
What do you do ivan? :D
 
I worked for a ma and pa shop right out of college. They were notorious for not paying bills until someone threatened them. It made life so much easier for us slugs that had to try to deal with them on a day to day basis.
 
Pengwuino said:
What do you do ivan? :D

I do systems integration and industrial automation; consulting, programming, engineering.

I worked for a ma and pa shop right out of college. They were notorious for not paying bills until someone threatened them

There is a guy like this who owns a company in the Portland area. A business associate had done some work and wasn't getting paid. When he finally went into the office and talked with the owner, the guy pulled out a stack of checks already cut for the vendors which included the late payment for my associate. It turns out that this customer doesn't pay until someone stands in front of him and demands payment. This is a case where the customer is so big that even the largest suppliers put up with the abuse.
 
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