In the country I live in, you have to pay money yourself to do subjects at university. I also have to pay money for goods and services. If the service was getting someone do the gardening than I expect the gardender to fully do what I wish him to do. And I pay what he demands. All is well. But when the service is university education then things are different. I (the student demanding the service) no longer call the shots. But I still pay the teacher/lecturer. It's okay if the teacher is good and works hard at helping the students. But if not than its not good. The student however cannot really complain as you can to your gardender. So you have this awakard situation wouldn't you? The boss is really the teacher but you pay the boss. In a democratic world, this kind of situation only occurs in education? Although is it the case that most students do subject at unversity also for professional recognition in order to find jobs after they graduate. So they are also in it for the paper at the end. So as long as they get a good mark, they are happy. If the students have this mind set than the situation is not as awakard as it may appear because there are other factors besides learning for the sake of learning behind the motivation for tertiary education.