Have any of you ever came across a company that has an utter degree of disregard for its customers? You have a problem with a business transaction and then you go to the claims department or some kind of an arbitration department and they are just unresponsive? What happens when you come across such a company ... who simply ignores your concerns? Or feign interest by giving you generalized answers that don't address your concern? I recently conducted an Ebay transaction with Paypal. The item was not as described so I filed a dispute within the claims department. I found out soon that this claims department is all but nonexistent. The claims specialist never contacted me one time to discuss the item. The customer representatives responded to my concerns with generalized answers that did not address my original question. The result was in favor of the seller , no explanations , case closed. I logged in to the Paypal site after this result and the documents that I had sent via faxes were in the still to be reviewed state. I called Paypal and actually got to converse with a supervisor at the claims department ... he gave me a generalized explanation , something along the lines of " Paypal has a claims department ... like it or not , this is what you are going to get " And then he hung up on me. The common theme throughout the dispute ordeal was " we have our way , if you have a separate opinion or concern we are not going to address it " They give you " answers " but this could be any type of an answer , they address your concern superficially but don't even mention or address your concern , it is like you are not even there ... I never had one Paypal representative actually answer my question until this moment. Anyone else here find this incredibly annoying? Has anyone had the same issue with Paypal? Any other companies that exhibited this type of behavior? Do these companies have any accountability - any way to have them to be responsible - or is the arbitration centers at each of these companies all a image charade to fool the customers?