I just got a call from this guy who whines and whines and whines. He is a small oem that I did a job for about seven years ago. Back then he had bought twenty-year old equipment [industrial controllers] from an HP sale and then expected it to work like the new technology. Of course this only hurts him in the end because in this business you either pay for it in hardware, programming, or other integration needs, but there are no free rides. But, being that he had his entire life's savings riding on this venture, I personally ate a good bit of time because I was trying to help him out. But does he appreciate a minute of it? Of course not! He just took a power surge that damaged some equipment. Now he has the nerve to complain that he can't download the program without the required proprietary software, and he has decided that this is my fault. :rofl::rofl::rofl: The fact that he couldn't afford to buy the software back then seems to elude him. I finally just told him that if all of my customers were like him, I'd be out of business. I've told him before that he got the work for half of what it should have cost but he always seems to forget that part. One of the lessons that I've learned over the years is that the little guys are often more of a pain in the butt than they're worth. They will try to nickel and dime you to death no matter how much you have tried to help them.