i've a dell (booo) with a dicky dvd-rom drive atm, a liteon ltd-163. the bloody thing won't run dvds....it runs cds fine, but you stick a dvd in it and try and run it, you'll be there till the next spontaneous proton decay (long f*in time). i've just updated the firmware on it with dell's newest version for it, but no change. it sounds like its trying to spin up, but just can't get to max speed. like a racehorse which has been shot. this is on a fresh installation of windows as well. anybody got any hints?