The following account comes from an very large corporation that I will call ACME, and a very famous corporate problem solver that I will call Mr. M. Sorry for the secrecy but it is a customer thing and I can't talk about it directly. The story is supposed to be true. While Mr. M was visiting an ACME site, he was walking through the facilities and discovered a significant choke point in the system. He asked what the problem was. He was told that due to a screw up, the technicians couldn't get the part that they needed for another hour; due to red tape. First they had to fill out a requisition for parts. Then they had to file the Req. form and wait for it to be processed. Then the order is sent to the parts department where the piece is finally pulled and sent through the plant courier to the thumb twiddling technicians. MR M. asked to be shown where they keep the needed parts. After a very long walk they finally arrived at the respective parts bin. Mr. M asked: Aren't we just on the other side of the wall from where we started? Yes, he was told. Mr. M led everyone all the way back to the site where the technicians were still waiting. Mr. M then grabbed a forklift and drove it through the wall. He told the technicians to get the parts that they need.