Killing email zombie

  • #1
DaveC426913
Gold Member
18,853
2,330

Main Question or Discussion Point

It looks like my desktop was infected with a virus due to a fault in Norton* that caused it to not update its virus definitions.

The virus turned the system into a zombie, sending out spam. Now many ISPs are identifying my IP as a source of spam and are refusing all email from me.

Norton found and purged a virus called backdoor.formador, so I think all that is behind me now, but I still have 4000+ emails that are trying to get sent from somewhere. (Norton continues to pop up a warning message for every one of these 4000+ emails, that's how I know they're still there).

See attached screengrab. The taskbar is showing each email that is waiting to be processed. So far there are only 8 or 10, but it will run through 4000+ of them.


They are not in Outlook; I don't know where these 4000 emails are sitting. Somewhere invisible. How can I purge these emails?

Or am I misunderstanding what I'm seeing?


* Yeah yeah ... "Norton? Pah. I don't use that piece of junk". Got it out of your system? OK, now move on.
 

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Answers and Replies

  • #2
Borg
Science Advisor
Gold Member
1,877
2,327
Dave,

What OS are you using (XP, 2000, ...)? I did a quick Google search and one thing that I noticed from the technical details on one was that the computer could be reinfected if you don't disable the System Restore feature before removal http://www.symantec.com/security_response/writeup.jsp?docid=2003-121018-1953-99&tabid=3".

I would also double-check that the registry entry noted in the removal instructions has actually been removed.
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\"[TROJAN FILE NAME]" = "%System%\[TROJAN FILE NAME].exe"

Also, if you don't have a firewall on your computer, you should install one.
 
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