# LG 4K TV and sound bar

1. Apr 9, 2017

I just dropped $1700 on a 4K TV and "wireless" Sound Bar from LG. The setup instructions of the sound bar (6 pictures in a manual 2 pages long), show how to connect them with - optical cable - HDMI Those are the options. How is this a wireless sound bar if it requires cables?? Not that it matters; it doesn't work no matter which way I slice it. I hate hate hate hate hate technology. Last edited: Apr 9, 2017 2. Apr 9, 2017 ### Drakkith ### Staff: Mentor What sound bar did you buy? I'd like to know which one to avoid. 3. Apr 9, 2017 ### rbelli1 Not technically a wire? Kind of a bait and switch if that's what they meant. BoB 4. Apr 10, 2017 ### Borg If you post the model number, I can look up the instructions. Maybe you missed something? I would think that they would get sued for advertising a wireless device that isn't wireless. 5. Apr 10, 2017 ### jtbell ### Staff: Mentor Perhaps "wireless" just means streaming to the soundbar via Bluetooth from a smartphone or other mobile device. This article about soundbars doesn't mention streaming from the TV to the soundbar, just wired connections, but it does mention streaming from phones and tablets. [added] Aha, the accompanying review of an LG soundbar (don't know if it's the one you have) does mention streaming from the TV. Last edited: Apr 10, 2017 6. Apr 10, 2017 ### DaveC426913 7. Apr 10, 2017 ### rbelli1 They either don't know about what they are selling or don't care if they rip you off. I have had the pleasure of being warned of incompatibility from time to time about tech items. Most of the time they weren't to be used together but I have been saved from getting a headache once or twice. That was back around the turn of the century. Business models have ""advanced"" since then. BoB 8. Apr 10, 2017 ### DaveC426913 They had the 2 TVs and 2 soundbars set up. For the TV I chose, the soundbar was the cheaper model, and the TV next to it had the next grade up. I asked if I could use the expensiver one with the TV of my choice and he said yes. Anyway, the optical cable is not a show stopper. It's the shockingly crappy setup manuals and component setup user experience that's left a bad taste. 9. Apr 10, 2017 ### russ_watters ### Staff: Mentor I'm sorry for your troubles, but, no they didn't; they sold you perfectly well compatible components. You didn't specifically ask the salesman (not "tech") if they could connect to each other wirelessly, did you? Is this problem really new? I doubt there's been a TV sold in 50 years that only had a single means of connectivity with external devices. For that matter, steam locomotives were "technology" too, back in the 1860s -- and when you bought one, you had to make sure it was compatible with your tracks! 10. Apr 10, 2017 ### DaveC426913 So, a salesman handholding you through the selection process for$1700 of equipment is not what they're there for?

I guess you're Camp Caveat Emptor pretty hardcore?

11. Apr 10, 2017

### Staff: Mentor

No, it isn't. They are there to sell you the most expensive TVs and sound bars they have and can get you to buy. They aren't there to sell you the ones you need.
Absolutely. Have you ever been clothes shopping and had the salesman tell you the shoes you are trying on look terrible on you? Ever had a car salesman tell you the car he was selling wasn't perfect for you? These people are not your advocate, they are trying to make a living by selling as much as they can. Shopping is war and salesmen are your enemy -- it's never been any different.

The *only* thing you should need a salesman for at Best Buy for besides ringing-up the sale itself is pushing the hand-truck to your car.

 Ugh. I don't even like "Caveat Emptor". It implies that there even *should* be a responsibility that is sometimes not upheld. That in and of itself is a mistake: there is no such responsibility among salesmen.

12. Apr 10, 2017

### DaveC426913

Hang on.

I'm not saying he needs to judge the "best" equipment for me; but surely, when I ask him if I can use this Wireless Soundbar with this TV, he has an obligation to tell me they're not compatible.

Judgment is subjective. I have no problem with that. That's a red herring.

Would the salesman be irresponsible if he sold me a gasoline car - and $500 of diesel? 13. Apr 10, 2017 ### rbelli1 There should be at least some fiduciary duty as a happy customer will come back in the future or recommend their friends. An upset customer will do neither of these. I know modern business treat all of their customers as marks these days. Maybe that's why online sales are booming and brick and mortar is crumbling. At least you don't expect online sales to be reviewed for suitability at all. BoB 14. Apr 10, 2017 ### russ_watters ### Staff: Mentor They *are* compatible, Dave! Yes: they aren't compatible. No, *that* is a red herring. When salesmen *always* tell you you look good, sorry Dave, but you don't always look good, subjective or not. They are trying to close the sale. 15. Apr 10, 2017 ### russ_watters ### Staff: Mentor True! But salesmen are shortsighted. Hey - I didn't claim they were good at their jobs, I'm just explaining how the mindset works! And the unfortunate reality is that salesmen are so universally bad that the "bad word of mouth" issue doesn't really harm them. Where are you going to go where the salesmen are better? Answer: Yep. You're going to Amazon and not Best Buy so you can bypass the salesmanship carp -- that's why the Big Box retailers are going down the tubes. Quick story: I've only bought two new cars in my life, both negotiated via email, except that in both cases I gave the guy who gave me the test-drive the best shot in the interest of fairness for his effort and in both cases he blew it by trying to trick me. In the most recent example, I took my previous car in and asked for a trade-in quote. He gave me an "estimate" that was a range. I noticed, but didn't say anything. When I went back later to buy the car, he gave me the real quote, which was well below even the "estimate" range. I called him out on it, then walked-out. Wow, was he pissed. 16. Apr 10, 2017 ### DaveC426913 Why not? My car could still operate - if not as advertized on the box - on diesel. You missed the point. I don't have a problem with a salesman telling me I look good, or that I need the$2000 system.
That's subjective. He's not wrong.

But sending me on my way with a gas car and a diesel voucher is not in the same category as "You look like a Porsche man to me."

17. Apr 10, 2017

### DaveC426913

You're apologizing for them.
You're rationalizing that it's just a sales tactic to sell something that doesn't work as described.

18. Apr 10, 2017

### Staff: Mentor

I don't think that is true.
It's subjective -- but not completely subjective. I can't believe you don't have a problem with that! Heck, this is the very thing you are complaining about!
Agreed.

Dave, I understand you are upset that you had a bad experience with a salesman, but please, for the sake of your next experience, accept reality. You edited-out from the quotes from me a key fact and are trying to downplay that reality of what happened in favor of a strawman:
-The products you bought *are* compatible with each other. They will work fine together when properly connected.
-Diesel and gas *are not* compatible: If you run the wrong fuel, you will permanently damage your engine.

19. Apr 10, 2017

### DaveC426913

"Properly connected" for a "wireless bluetooth-connected device" means "connected wirelessly by bluetooth".

The TV does not have bluetooth capability.

20. Apr 10, 2017

### Staff: Mentor

Dave, I try not to be a hateful person, but when I experience bad salesmanship, it is tough. Typically, when the stakes are high (as in my car story), I set up clear-cut criteria and let them know when they violate it. I have no sympathy for someone who purposely tries to trick someone and came away from those experiences a bit angry, but mostly just enjoying the reverse-screw. And that lack of sympathy, by the way, includes the clothes salesmen who tell you you look good when you don't. But when the stakes are that low, I tend to laugh-it off.

But near as I can tell from your description, the salesman in your example didn't do anything wrong - not even a little bit misleading. Why? Because you have a TV and a soundbar that *are* compatible with each other - even though you are repeatedly, falsely claiming they aren't - and based on your description, I don't think you asked the right questions. The salesman is not a mindreader. He doesn't know how you want to connect the two products that have multiple connection methods unless you explicitly tell him.