I recently installed WIN XP on a system that had 98 previously. The last thing I did before that was to go through the "Wizard" for uninstalling Norton Internet Security for that version, as instructed. All seemed to go well, according to indications, so when finished, I installed XP. When I then started to install the new Internet Security, lo and behold, the old version was still there. Now, I can't put on the new while the old is still there, and XP is incompatible with the old, and won't cooperate in its removal. (To make things worse, I also found an old version of Norton Antivirus.) When I go to the Norton website I cannot find a solution for this problem. On the other hand I don't see why I should have to pay them for a phone contact, just to get their product installed. Does anyone have any possible answers?