I'm off on another road trip, this time to Wisconsin for a family reunion. Should be fun. All of my brothers and sisters are so scattered about the country that we rarely see each other. Would have been cooler if my daughter and her son could have made it, but we ran into two of the most customer abusive institutions out there: colleges and airlines. She has a professor who has a policy of announcing the test date the week of the test and no make-ups; not even the day before the test; not even during posted admin hours. That means my daughter misses her scheduled flight. That means $950 to change her reservation to a flight later that evening, but she can't get a seat assignment until she checks in. A quick check on the internet reveals the reason. There are no available seats left on the second leg, which means she's actually flying stand-by on an overbooked flight, hoping someone cancels (on-line, the chart shows 3 seats available with two adjacent, but she still can't get a confirmed seat, which leaves me suspicious about whether she even gets on the first flight). I already bet $600 on a non-refundable ticket. I'm not betting another $950 to give her a chance of spending the night in the Minneapolis Airport. That always ticks me off that they never come out and tell you ahead of time that the flight is already full and that the only way you're getting on is if someone cancels - they'd never fill the empty seats for cancelled passengers if they did that.