Dismiss Notice
Join Physics Forums Today!
The friendliest, high quality science and math community on the planet! Everyone who loves science is here!

PF Support Chat

  1. Aug 25, 2013 #1
    Some of you may have seen me experimenting with a live chat support popup a few hours ago. I've since put the support option as a button on the homepage and on the contact us page. This should be use for administrative support or forum questions only. I'm on several hours a day, but can't guarantee any specific times. This support option is on a trial basis.
     
  2. jcsd
  3. Aug 26, 2013 #2

    Dembadon

    User Avatar
    Gold Member

    Nice!

    Are you able to change the picture/avatar of the chat icon? I'm not sure what it says during regular hours, but right now it says, "Leave a Message" and has a picture of a man who I swear I've seen before (being used for a similar purpose). I think it would be cool to put a picture of yourself, or maybe a famous scientist or something.
     
  4. Aug 26, 2013 #3

    Monique

    User Avatar
    Staff Emeritus
    Science Advisor
    Gold Member

    Probably in some teeth-whitening add :biggrin: I rather see the furry little creature.
     
  5. Aug 26, 2013 #4
    Its used by these sites:

    1.Rekindling - Rehab Luton Home
    2www.bigcontacts.com/bigcontacts2
    3Storm Group- llC # BC667571 | Storm Group
    4.soul.juwai.com/residences/
    5.Albaonline Website Development and SEO Experts, Website package Gold Coast, Web Design Brisbane
    6. twweonline.tumblr.com/
    7.Contactos - easyCloud Portugal
    8.Clinicas de recuperação dependentes químicos 9.
    10.انجمن تخصصی وب هاستینگ ایران
    11.add-list.ir/index.php?page=6‎
    End of list
    (Google search :uhh:)
     
  6. Aug 26, 2013 #5
    If the support becomes worthwhile I'll change the graphic. At the moment it's a stock photo the software company provides. I'm using LiveChat. It's a very popular live chat support software. I'll keep the service up for a month and determine if I want to continue with it.
     
  7. Aug 26, 2013 #6

    Evo

    User Avatar

    Staff: Mentor

    I also vote to change the graphic, the guy looks just a tad too cheesy.
     
  8. Aug 26, 2013 #7

    Monique

    User Avatar
    Staff Emeritus
    Science Advisor
    Gold Member

    Such a stock photo doesn't make me want to request support, quite the opposite.
     
  9. Aug 26, 2013 #8

    turbo

    User Avatar
    Gold Member

    True. The guy looks like a psychopath, IMO.
     
  10. Aug 26, 2013 #9
    lol what if that really was a photo of me
     
  11. Aug 26, 2013 #10

    turbo

    User Avatar
    Gold Member

    Then I would say "Nice psychopath. Please don't come to Maine." :eek:
     
  12. Aug 26, 2013 #11

    Evo

    User Avatar

    Staff: Mentor

    :rofl:

    I suggest grumpy cat.
     
  13. Aug 26, 2013 #12

    lisab

    User Avatar
    Staff Emeritus
    Science Advisor
    Gold Member

    Or a prairie dog.

    prarie-dog-tech-support.jpg
     
  14. Aug 26, 2013 #13

    Evo

    User Avatar

    Staff: Mentor

    Oh, Praire dog looks very professional. Prairie dog it is!!
     
  15. Aug 27, 2013 #14
    Maybe you could put an 'open' icon when you are online and ready to deal with requests live.
     
  16. Aug 27, 2013 #15
    The icon does change when I am offline.
     
  17. Aug 27, 2013 #16
    The support chat experiment is over, carry on :)
     
  18. Aug 27, 2013 #17

    Office_Shredder

    User Avatar
    Staff Emeritus
    Science Advisor
    Gold Member

    It lasted two days? Was there anything specific that made you end it so fast?
     
  19. Aug 27, 2013 #18
    Got a lot of quick hang ups. No real support given. Not worth it especially if it's a paid service.
     
Know someone interested in this topic? Share this thread via Reddit, Google+, Twitter, or Facebook




Similar Discussions: PF Support Chat
  1. PF IRC Chat (Replies: 10)

  2. Pf chat (Replies: 5)

  3. PF Chat (Replies: 12)

  4. PF Chat is Back! (Replies: 34)

Loading...