Aside from the negative media exposure, there is another practical reason to shut down the site. Those 834's are coming out wrong. It must be a heavy burden on the insurance companies to have to call each of 27000 customers and verify the information it contains. If the logjam breaks and a flood of applications comes through, it will become prohibitively expensive to verify. They should shut down the site until at least that part of the program starts to work.Why hasn't he pulled down the website to get it out of the media while it is being fixed?
Technically speaking, I'm more like a beta-tester than a troubleshooter. If I were a real beta tester, I would have a contact to report the bugs to. They would expect me to provide a recipe for reproducing the bug and any error messages that appear. The result would be a bug ticket that would be assigned to a programmer. As far as I know, there is no place for end users to submit that kind of information.Does he need Vic to troubleshoot the website for him?