- #1
Jorge07
- 2
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Hi all, I'm a software developer and i am working on a project which use queueing theory. I was reading some stuff about that but I could not find anything related to my problem or I didn't know how to search it. For example If a bank customer service have 2 counters. The first counter have the ability to handle the service A and B. The second counter only the service A. People in the queue have a turn for one of those services, but all are queued in the same queue. I could not find a model for that kind of situation. It is like a service priority but what i found is queue with priorities with all the servers handling both services. Can anyone point me to the right way? Thansk
Counters (servers)
C1 can handle A or B
C2 can handle one A
People in the queue
P1 needs Service A
P2 needs Service B
P3 needs Service B
P4 needs Service A
P5 needs Service B
... and so on
I need to estimate the waiting time for each person in the queue
Counters (servers)
C1 can handle A or B
C2 can handle one A
People in the queue
P1 needs Service A
P2 needs Service B
P3 needs Service B
P4 needs Service A
P5 needs Service B
... and so on
I need to estimate the waiting time for each person in the queue