1. The problem statement, all variables and given/known data Customers arrive to a register as a poisson process with arrival rate λ and are serviced with an exponential distribution with service rate μ. When a customer arrives he'll decide to join the line or not depending on how many people are currently in the system (not including himself). In other words, if at a given time n people are in the system then a new customer will join the line with probability βn, and not join the line and not take the service with probability 1-βn. However, 0 ≤ βn ≤ 1 (0 ≤ n ≤ N), βn = 0 (n > N). (1) Find the balance equation expressed with the balance probability state pn (where n is the number of customers in the system). (2) Solve the equation in (1). 2. Relevant equations 3. The attempt at a solution (1) So, my problem here is where the β will enter the problem. I'm thinking that the events "Customer stays" and "Customer arrives" are independent, resulting in the following: With this I would get: λ β0 p0 = μ p1 λ βn pn + μ pn = μ pn+1 + λ βn-1/SUB] pn-1 for 1 ≤ n ≤ N-1 λ βN-1 pN-1 = μ pN Is this correct? If not, any hint? (2) If the above is correct, how to solve it? Any hint is appreciated.