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Ugh prepaid phone

  1. Mar 20, 2010 #1
    To all my Canadian brethren I feel so scammed.
    I had a blackberry with telus on contract for 3 years. I ended up quitting my job so I decided to cancel my contract and just pay the cancellation fee. No problems.

    I decided that it would be best for me to get a prepaid phone and the company that had a phone I was interested in was bell, they had the samsung vice. So I bought it with a 50$ activation credit. I signed up for a $15 text msging 'plan'. After the first month that I had my phone I started noticing that money was somehow evaporating from my account. It went very quickly from $28 all the way down to something like $7. HOW IS THAT POSSIBLE??? I didn't make any calls at all... and to top it off I can't see WHAT I'm being charged for on their 'self-care' website because it hasn't worked for me, since I BOUGHT THE PHONE... As well when I called their customer care I was put on to hold for 20 MINUTES. That was enough to piss me right off, the money going missing I felt could be fixed but this 20 minute wait time?? That's just stupid. At telus if I had called cusomter service if they didn't answer my call in like 5 minutes then they would give you credit to use towards your bill, depending on how much longer you hd to wait, which was never veryl ong. In fact I only ever got credit for that from telus one time and the wait was like 11minutes. After the 20 minute wait I decided to just hang up and not bother with the phone anymore.

    Well I've been needing a phone more recently so I decided to just top up my phone by purchasing a prepaid card. I added a 25$ card to my account and checked my balance... IT WAS 16$!! Turns out that on my second month they decided to charge me again for the text msging package... so my account was -8 and change.... HOW IS THAT POSSIBLE ON A PREPAID ACCOUNT TO BE NEGATIVE. THE ENTIRE CONCEPT OF PREPAID IS THAT YOU PAY FOR WHAT YOU WANT WHEN YOU WANT TO USE IT. Not they just stick their hands into the money on your account and take whatever they want for you to use in the future.

    So now I've been losing money outta my account mysteriously, horrible customer service, and I had to pay for a full month of text messaging package that I never had even got the opportunity to use since when the account was negative my phone was 'deactivated'... isn't this just criminal? Like I do not understand how at all this can be ok for them to do, charge you for a service that you never get to use... it's just stupid. So now that I've added the money you would think that I could use the text msging package since I've paid for it, NOPE. my account is $16 and if I would like to add that package again then I have to pay AGAIN... WHAT THE %#%&???????


    For anybody wanting to buy a phone I highly suggest going with Telus. Another thing to mention is that the reception on bell phones is HORRIBLE. I never lost a call on my blackberry with Telus, yet my girlfriend who also has a blackberry loses nearly every call she makes (and she's gone to them and they've replaced the phone etc.) Telus has way better plans, their phones in contract are far superior to bells and their customer service is top notch. Stay away from Bell, those #$#*@(#~.
  2. jcsd
  3. Mar 20, 2010 #2
    Well in the time that I posted that my account balance went down to $12.12 from $16.06. Who knows why.
  4. Mar 20, 2010 #3
    It must be paying for your "free" health care.
  5. Mar 21, 2010 #4
    I believe that technically no you can not be charged for a service you never received. They may have some contract condition that supposedly gets around that and more likely than that they probably just figure you wont waste the time and money to fight them on it legally.

    And yeah, no, don't get prepaid.
  6. Mar 21, 2010 #5


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    Staff Emeritus
    Science Advisor
    Gold Member

    If you hang up on customer service whenever you wait 20 minutes you're going to find yourself hanging up on a lot of companies.

    If you paid with a credit card, dispute the charges
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