There will be a poll...so wait for it you speedy posters! :tongue: I used to complain about getting stuck having to push buttons through those endless menus when calling companies on the phone: If you would like the menu in English, please press 1 If you would like the menu in Spanish, please press 2 1 If you are calling about an existing account, please press 1 If you are calling to set up a new account, please press 6 If you are calling for some other reason, please press 9 1 Please enter your 6 digit account number followed by the pound key. ******# Please hold for the next available representative. ..... Hello, my name is... what is your account number? (So, why did I just have to enter it in the keypad?) NOW I'm getting something different most times I call places...I get this voice recognition menu. If you are calling about an existing account, please say "existing account." existing account Sorry, I did not understand you, if you are calling about an existing account, please say "existing account." *enunciates very carefully* eX-isT-inG Ac-CounT Sorry, I did not understand you. If you would like to return to the main menu, please say "main menu" if you would like additional options, please say "more options." Main menu Okay, more options. If you would like... Just give me a *** ******d ****ing *** ** * ***** person or I'll pound sign YOU! Okay, I will get you a person. I'm convinced the only thing these systems understand is that a string of swear words means "put a live person on." So, share your experiences...and vote in the poll. Assuming automated menus are here to stay, and a live person answering and directing your call to the correct department is ancient history: Do you prefer pressing number keys, using the voice-activated systems, or have no particular preference for either?