I want to tell a story about an encounter with Delta Airlines that my parents and I experienced recently. We had scheduled three tickets to San Diego a long time ago. Those who were to fly were my sister, my mother, and my brother. However, my brother found unexpected plans that forbid him to fly, and so my father chose me to go instead. Indeed, on the return flight, he placed tickets for me, my sister, and my mother. Note: the ticket on the outgoing flight was registered to my brother, and the ticket on the return flight was registered to me. After that, it was a simple matter to call Delta and ask for a simple first name change so that I could fly. Right? Wrong. After calling Delta and speaking for 35 minutes with two supervisors, they have told us that we cannot change the ticket from my brother to me. They did not give a clear reason, instead essentially saying "no, we can't do it. Have a nice day." Now, they will also not refund the ticket. However, they will get to sell the empty seat that my brother would have filled for an extra $500 dollars, the amount it would cost to get me a replacement ticket. So, they get double the money for the seat, and our family gets shafted. What's more, with college looming for me, we do not have the spare cash to simply pay an extra $500 dollars. There was no explanation of why they cannot transfer the ticket, and no options left for our family. We tried to file a complaint: nothing. We don't have a lawyer who is willing to sue Delta Airlines. In short, I have no option to fix our problem. And so, I want to tell people of this idiocy, this insanity. Now some of you may say "what they did was perfectly legal!" If this is so, then why is the law this way? I would change it, but I don't have that power. I only have one option: to spread my experience around as much as possible, and tell people why I will never fly Delta Airlines, nor will I ever recommend Delta Airlines to anyone. I hope that the fine people of PhysicsForums will help me out in this. After all, if this happened to you, would you continue to fly with them? Also, this is not a chain letter. This is my personal story, and Physics Forums is where I chose to share it, hoping to spread my message as far as possible. If there are any other options, I would appreciate knowing them. Thank you.