And the ISO (if they are the ones who allowed this to happen). Why? Well, so far this family is on 'sweet-executive-leather-chair' #3 Shown here... http://www.officedepot.com/pictures/SK/MD/800695_sk_md.jpg Now, we have 2 broken and 1 new chair. As I assemble this new one, I just realized that almost everything about these chairs (even though they are from different companies) are standardized. The holes (except for arm chairs) are all in the same position, the screws are the same as well. Hell the packaging for the screws were the same! So what I'm going to do is use the handy re-order form and buy new parts and fix the old 2 chairs! Man I am a genius. Wheres my PHD in chair-assembly. That's Dr. Pengwuino to you!