Register to reply

DSL works - No Telephone Dial Tone?

by callerundone
Tags: dial, telephone, tone
Share this thread:
callerundone
#1
Dec12-07, 06:30 PM
P: 6
I noticed a few threads concerning this problem and as I'm thoroughly beyond annoyed with Verizon, I thought I would lay my problem before those of you with some smarts - as opposed to the company's technician with half a brain cell. For a year, my phone has been intermittant with it's service. I'll pick it up and there will be no dial tone - caller's phoning in are able to leave a message on the phone line's voicemail, but I never hear a ring. DSL continues to work. Last week, the police showed up at our door at 1:30 am in response to a 911 call from our number. No dial tone - I checked. We couldn't have called 911 if we needed to. Any suggestions and assistance would be much appreciated!!
Phys.Org News Partner Science news on Phys.org
'Smart material' chin strap harvests energy from chewing
King Richard III died painfully on battlefield
Capturing ancient Maya sites from both a rat's and a 'bat's eye view'
cristo
#2
Dec12-07, 06:33 PM
Mentor
cristo's Avatar
P: 8,325
Have you not called your service provider and said "my phone has no dial tone"? It doesn't matter whether the technician, in your opinion, has half a brain cell: it's up to them to fix it! Otherwise, just change your telephone provider.

It's quite worrying that your phone has made an emergency call that you didn't make. I'd be straight on the phone to them and get them to sort it out.
callerundone
#3
Dec12-07, 06:35 PM
P: 6
I've called dozens of times (literally) over the past year. I tried switching - can't find a provider other than Verizon since we seem to be in "verizon territory"

callerundone
#4
Dec12-07, 06:36 PM
P: 6
DSL works - No Telephone Dial Tone?

I'm at my wits end - I can't get them to come out until at minimum, three days past the time when the phone doesn't work. By then, it's "fixed" itself.
cristo
#5
Dec12-07, 06:38 PM
Mentor
cristo's Avatar
P: 8,325
Well what have they done about it? Have they sent an engineer out to your house? If so, what did he say when he arrived? Have they even made an effort to fix it?

I don't know about the phone system in the US, but I'm sure there can't be a monopoly on the phone services, can there?

Edit: are you sure it's definitely the phone line, and not the handset itself?
callerundone
#6
Dec12-07, 06:42 PM
P: 6
They've sent multiple technicians. They test the box outside (we're in a series of townhomes), no problems. They all say there isn't much they can do. No efforts to fix it, except one called to say he would call the main office because it sounded like a "switching" problem. I may be batty, but it SEEMS to occur more frequently during weather changes (ie: rain, extreme temperature changes). I'm continuing to look for another provider - the main competitor doesn't service this area, although they service 10 miles west of here.

All three phones go dead at the same time. Two wireless, and a wired (on a DSL splitter)
cristo
#7
Dec12-07, 06:53 PM
Mentor
cristo's Avatar
P: 8,325
Perhaps someone here will be able to help, but I guess that the company's own engineer would be in a far better position to help.

I don't know what to suggest. If it were me in that position, I'd cancel my line and use my cell phone; but that might not suit you.
edmondng
#8
Dec13-07, 07:46 AM
P: 160
you sure its not your phone? make a call to the local newspaper or television. this will get their attention
stewartcs
#9
Dec13-07, 07:56 AM
Sci Advisor
stewartcs's Avatar
P: 2,284
I'd go totally wireless until another land line provider showed up.

That seems strange that Verizon would blow you off like that.
edmondng
#10
Dec13-07, 09:03 AM
P: 160
nah its typical verizon.
did you read the story about 0.01cent/kb and verizon interpreted it is 0.01cent means 1cent or how verizon lost a lawsuit and still would not pay up the individual until the county sheriff showed up at their office ready to arrest someone :)
stewartcs
#11
Dec13-07, 09:17 AM
Sci Advisor
stewartcs's Avatar
P: 2,284
You missed my sarcastic tone!

Did see hear about that story. So did they show up at the corporate office and ask for the CFO?
Danger
#12
Dec13-07, 06:55 PM
PF Gold
Danger's Avatar
P: 8,964
Jeez, that Verizon phone conversation was a hoot! I don't normally have patience for things that take that long (Wife excepted), but I didn't mind watching that whole 'conversation'. Examples of stupidity like that make me seriously wonder sometimes why our species has managed to last this far.
As to the problem, what sort of line do you have? Around here, the phones used to regularly go out when it rained because the underground cables leaked. Maybe the same thing happens in your area. The DSL still working might be because the frequency that it uses can penetrate water better than phone voice signals.
algis.j
#13
Dec14-07, 05:29 AM
P: 28
That cannot explain the 911 call (?) Did you tried a plain stupid phone (pulse) for a try?
Danger
#14
Dec14-07, 08:00 PM
PF Gold
Danger's Avatar
P: 8,964
It might if leakage caused cross-talk between lines. Couldn't that cause the system to misread the origin of the call?
Cyrus
#15
Dec14-07, 08:07 PM
Cyrus's Avatar
P: 4,777
Did you install the phone filters? They might be bad. You should have one on every phone, EXCEPT the computer line.
algis.j
#16
Dec15-07, 01:17 AM
P: 28
To generate 3 pulses equal to 9-1-1 by cross-talk leak .and. that the id is the house .and. that the phone is on the switch - seems gross to me - unless someone more expert can explain how.
Danger
#17
Dec15-07, 02:23 AM
PF Gold
Danger's Avatar
P: 8,964
I'm not more expert than anybody. In fact, I'd be scared to go on 'Are you smarter than a 5th grader?'. I think that you might be overcomplicating the situation, though. I didn't mean to imply that the 911 was randomly generated by cross-talk. What I was thinking is that someone else might have dialled that number, but cross-talk led to a mistaken origin.
algis.j
#18
Dec15-07, 02:31 AM
P: 28
No offense meant; just wondering; but you're sure right... Anything could happen...


Register to reply

Related Discussions
Phone has no dial tone DSL WORKS OK? Computing & Technology 55
Phone Line No Dial Tone, But Works with incoming calls Computing & Technology 11
No dial tone puzzle Computing & Technology 3
I was wondering why this works and if it works every time Calculus & Beyond Homework 3
How to dial telephone with internet Computing & Technology 1