Can't Log In? Troubleshoot Your Account Access Here!

[symbolipoint]

[Note from mentor: this post was originally posted in another thread, and has now been moved to its own thread]

I know that my topic is not in the right place, but I find "LOG IN" is not working. This then really needs to be a new topic about not being able to "LOG IN".

 

[jtbell]

So... when you try to respond to an existing thread, it doesn't ask you to log in, but when you try to start a new thread, it does?

 

[hilbert2]

I haven't been able to log in today, either.

-hilbert2

 

[hilbert2]

Posting messages works, though, if I write the username and password when submitting the post.

 

[Vanadium 50]

If you can't log in, how does this message post under your name?

I think you need to provide a step-by-step guide to reproduce what you are seeing.

 

[Greg Bernhardt]

Over night a caching service crashed. I restarted and we should be back to normal. Sorry for the trouble!

 

[hilbert2]

Thanks, now the login works fine.

 

[symbolipoint]

So... when you try to respond to an existing thread, it doesn't ask you to log in, but when you try to start a new thread, it does?

NO.
I click "LOG IN", fill username and password and click button for sign in. The LOG IN button did not become replaced by "MY PF..." link.
I had no available link to initiate a new topic; I had no link to quote nor multiquote in any topic or posts. I only had ability to respond to a post or thread. CLEAR!?

 

[symbolipoint]

Posting messages works, though, if I write the username and password when submitting the post.

Nice, but not as good as normally functioning physicsforums.
Our administrator has now fixed the problem.

 

[symbolipoint]

If you can't log in, how does this message post under your name?

I think you need to provide a step-by-step guide to reproduce what you are seeing.

GIVE CREDIT TO THE GOOD MENTOR WHO MOVED IT.

 

[Charles Link]

GIVE CREDIT TO THE GOOD MENTOR WHO MOVED IT.

I also could not log in yesterday morning. It's now working very well again. Thank you @Greg Bernhardt for fixing it. :) :)

 

[Mark44]

GIVE CREDIT TO THE GOOD MENTOR WHO MOVED IT.

That would be @jtbell.