My wife's computer won't log on to the bank account

[yungman]

My wife cannot log onto Wells Fargo account. She talked to the WF assistants, they directed her to delete cookies and history. Still doesn't work. She tried on my computer, it works. So problem is on her computer.

She uses FireFox, I went in, deleted ALL history( thousands of them), I deleted all the cookies and instruct FireFox to delete cookies every time it closes. Still doesn't work. Any suggestion?

I tried telling her the computer hate her, that doesn't help either!

Thanks

 

[Wrichik Basu]

Have you tried any other browser? Maybe also try uninstalling and re-installing Firefox.

 

[yungman]

Have you tried any other browser? Maybe also try uninstalling and re-installing Firefox.

Yes, I just about to post, she can get in no problem on Chrome. Should I re-install FireFox?
Thanks

 

[Wrichik Basu]

Should I re-install FireFox?

Try it. Sometimes built-up cache causes these problems, and that is not cleared even if you clear all cookies/browsing history.

 

[dlgoff]

I've had lots of sites warning that my version of the firefox browser is no longer supported.

 

[Vanadium 50]

Did you delete "Saved Logins"?

 

[yungman]

Did you delete "Saved Logins"?

No, we never even save the password.

Thanks

 

[Baluncore]

Popup blockers and ad blockers can defeat the login process.

 

[Vanadium 50]

I hate to ask this but...

What happens when she tries to log in? Is there any error message?

 

[yungman]

I hate to ask this but...

What happens when she tries to log in? Is there any error message?

No, it just say thank you and log out!

Thanks, it's working with Chrome, I am going to reload FireFox for her in two days. Grandson is visiting for two days, he'll be going back to college Wednesday, so I am not going to do anything before that, it's not urgent anymore. Worst comes to worst is stay with Chrome.

Thanks