Ralph's Market: Free Sausage & More!

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Ralph's market is praised for its excellent customer service, highlighted by a situation where a customer was overcharged for beef summer sausage, and the cashier responded by giving it for free along with a full refund. This positive experience has led to a loyal customer base, with additional perks like free cookies while shopping and ready-to-eat green bean casserole at the deli. The discussion also touches on the importance of customer service in local businesses, with examples of other establishments that provide free items or special treatment to maintain customer satisfaction. Some participants express mixed feelings about accepting freebies, emphasizing a cultural difference in attitudes toward such practices. Overall, the thread underscores the value of good customer service and its impact on customer loyalty and business reputation.
  • #31
There was a restaurant (with really GOOD food) south of town when I was in college. John (the owner) was the cook and his wife ran the register. Every night, they would set out free food on a steam table, and send around sampler platters from time to time. There was a bar in the upstairs and another in the cellar with long-running reel-to-reel tapes made up by patrons. If John didn't have left-overs to distribute, he would come out and ask if there were any requests. He would gladly make us up batches of his potato pancakes with apple sauce, and serve up his home made sour pickles, etc. When I would show up, his wife would give me food alerts like "Don't go downstairs yet - John is sending out seafood Newburg with toast points (or steamed clams, or baked beans and biscuits, or lasagna, etc)." Pretty good eats for a college kid for the price of a few 25-cent drafts. There was also a large theater-type popcorn popper downstairs with oil and corn and salt at hand, and we regulars would man it and make fresh popcorn all night.
 
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