Raman Spectroscopy help

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TL;DR
Two raman instruments of the same model not giving reproducible results
I am attempting to use a Raman TruScan with a 785 nm laser to read a material for identification purposes. The material causes too much fluorescence and doesn’t not produce a good signal. However another lab is able to produce a good signal consistently using the same Raman model and sample material. What would be the reason for the different results between instruments?
 
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