Accessing Wifi Service with Specific Provider?

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WWGD
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Hi,
Sorry if this is too simple. I was given permission by an employee to access to the Wifi service, using my PC, at a FedEx store,i.e., I will not be using their computers. I thought this would be straightforward: I would be given the key/password and then just log on to the network. But then the employee there said : no, we don't do it that way, then (something to the effect that ): ATT is our provider. What does this mean?
 

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