A friend of mine has had two Razors go out on her in the space of a year. The audio becomes crackly, both outgoing and incoming. The tech help told her that this only happens to a small percentage of this model, but it seems that alot of people have problems with Razors. They said they'd give her a new razor, but she wants something else that's reliable. That would involve "upgrading" if she's eligible for that, or outright buying a new phone. Anyway, have any of you had troubles with it? Were you able to get any satisfaction?