Apple's New 8000 Area Code

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SUMMARY

Apple has introduced a new 8000 area code for their technical support number, marking a significant change in their customer service approach. Users have reported difficulties with the automated phone bot, which struggles to understand inquiries and often redirects callers to human representatives. This highlights potential limitations in Apple's AI capabilities compared to open-source alternatives like GPT4ALL, which users find more effective for personal use. The discussion emphasizes the contrast between corporate AI implementations and user-controlled AI solutions.

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JT Smith
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I needed to contact Apple recently and discovered that they are pioneering the new 8000 area code for their technical support number. I have an older iPhone and it wasn't up to the task so I had to find the old 800 number. Once I got through I was treated to an example of what I assume is Apple Intelligence: a phone bot that couldn't parse any of what I was asking about and ultimately handed me off to a human being.

apple intelligence.png

https://www.apple.com/ae/contact/


Thanks for the reminder to sell some more of my Apple stock!
 
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JT Smith said:
I needed to contact Apple recently and discovered that they are pioneering the new 8000 area code for their technical support number. I have an older iPhone and it wasn't up to the task so I had to find the old 800 number. Once I got through I was treated to an example of what I assume is Apple Intelligence: a phone bot that couldn't parse any of what I was asking about and ultimately handed me off to a human being.

View attachment 354194
https://www.apple.com/ae/contact/


Thanks for the reminder to sell some more of my Apple stock!
Well, for me, I do not use Apple AI. Instead, I use AI on my laptop called GPT4ALL, as one can install any AI model of their choosing for free, as long as it fits within RAM. Seems like big corporations bork the AI compared to running open source software.
 

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