Back Online - All Mission Critical Components Working

  • Thread starter Thread starter Greg Bernhardt
  • Start date Start date
AI Thread Summary
All mission-critical components of the forum are operational following a brief downtime of less than 24 hours. However, LaTeX functionality is currently unavailable and will be addressed soon. Users are experiencing mixed results with accessing the site; while some can connect via the IP address or the non-www version, the www alias remains problematic for many. DNS propagation issues are causing delays in access for some users, which may take up to 72 hours to resolve fully. Overall, the community is encouraged to report any further issues while enjoying the return of the forum.
  • #51
Right now, I'm having a successful www login for the first time.
 
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  • #52
www.physicsforums.com is now working fine from here and resolving to the same IP address as physicsforums.com.
 
  • #53
I've been on the www all day.
 
  • #54
When I switched back from physicsforums.com to www.physicsforums.com, it seemed to forget what I'd recently read; something similar seemed to happen when I first switched the other way. I can't be certain that the switch is what caused it, but if anyone else experiences the same effect, that might be the cause.

I hope the Latexlessness is easily fixable. Some of the more technical threads are a bit cryptic at the moment!
 
  • #55
www still not working from here.
 
  • #56
I've talked to chroot and he said he'll look at fixing LaTeX later today.
 
  • #57
I changed my DNS to a public server. It must have been updated quicker than my ISPs server.
 
  • #58
So Latex will be not working for a couple days?
 
  • #59
Thanks for the new digs, Greg! Pages load with no errors, and refreshes are fast. If I can go back to using Firefox (instead of Chrome) and not get booted from chat every few minutes, that will be icing on the cake.
 
  • #60
Greg Bernhardt said:
I've talked to chroot and he said he'll look at fixing LaTeX later today.


Will the equations in todays posts reappear after fixing the LaTex problem?
 
  • #61
samalkhaiat said:
Will the equations in todays posts reappear after fixing the LaTex problem?
It's very likely that the answer is yes, since everything looks fine when you click the "quote" button. (If you click the failed latex image instead, there's a "/" missing at the end).

Example: x

This is really weird. When I previewed, the x appeared as it should, and half a second later it was replaced by a LaTeX image from the thread about Noether's theorem. When I posted, the x appeared as it should, and half a second later it was replaced by the error message.
 
  • #62
Fredrik said:
It's very likely that the answer is yes, since everything looks fine when you click the "quote" button. (If you click the failed latex image instead, there's a "/" missing at the end).

I thought the equation images were created once, at posting-time
(as opposed to on-the-fly creation at viewing).

If so, my guess is that
if there was an error that is left uncorrected in the time-frame for edits,
the error-message-image remains when the LaTeX rendering is restored...
unless someone [admin-like] re-renders the affected posts.
 
  • #63
Fredrik said:
(If you click the failed latex image instead, there's a "/" missing at the end).

That was happening before the server move, so most likely isn't the problem.
 
  • #64
The funny thing about the LaTeX is that if I preview a sample it displays a formula I previewed but never actually posted onto any forum the day before the move regardless of what actual formula I preview.
 
  • #65
That sounds like a cache issue. Everything should return to normal once the admins figure it out.
 
  • #66
my_wan said:
The funny thing about the LaTeX is that if I preview a sample it displays a formula I previewed but never actually posted onto any forum the day before the move regardless of what actual formula I preview.

Hi my_wan! :smile:

I think that's because your computer doesn't know what to do with the LaTeX …

first, it asks the website …

if it can't find the website, or if the website has deleted, or never stored, the original formula, then it prints "the last thing it thought of! :biggrin:" … probably whatever's on your clipboard.

For example, if you save a PF page to disk, and then look at it while you're not connected to PF, again you see a formula from your own computer. :smile:

For that reason, I don't think any of the existing non-working LaTeX will appear once the forum is back to normal. :redface:
 
  • #67
tiny-tim said:
whatever's on your clipboard.

Cache?
 
  • #68
sorry about that downtime, I had to reconfigure some mysql settings
 
  • #69
Borek said:
Cache?

Yes! :smile: I'll accept cache! :biggrin:
 
  • #70
Thank you Techies! Everything is AOK in Canada. Usual access by history or PF notice works fine. The screen froze up for a while but you just have to upload a nice warm fireplace screen saver. Hey, its Canada!
 
  • #71
tiny-tim said:
if it can't find the website, or if the website has deleted, or never stored, the original formula, then it prints "the last thing it thought of! :biggrin:" … probably whatever's on your clipboard.

For example, if you save a PF page to disk, and then look at it while you're not connected to PF, again you see a formula from your own computer. :smile:

For that reason, I don't think any of the existing non-working LaTeX will appear once the forum is back to normal. :redface:
I think it will. Remember what happens if you edit one of your own posts right after you posted it? When you save the change, you will often see the old version of the formula, but a simple refresh is enough to solve that problem. Why would something more than that be needed in this case?
 
  • #72
tiny-tim said:
I think that's because your computer doesn't know what to do with the LaTeX …

first, it asks the website …

Whenever you preview a post with LaTeX, the LaTeX code makes "preview files" on our disk with names like preview-0-<username>.png. Right now, the LaTeX system is not able to produce images, so images from your last successful preview are still present. Your browser shows you those, not realizing that new ones should have been created.

- Warren
 
  • #73
Fredrik said:
It's very likely that the answer is yes, since everything looks fine when you click the "quote" button. (If you click the failed latex image instead, there's a "/" missing at the end).

No, images are created only once, at posting time. If you post LaTeX while the system is down, you will always receive the error image, instead. Once the system is back up, you can edit your posts, forcing the images to be re-created.

- Warren
 
  • #74
Ouch, you can't edit your posts... So some will be lost forever.
 
  • #75
You can certainly edit your posts, Borek. I'm not sure what you mean?

If needed, we can extend the editing window temporarily.

- Warren
 
  • #76
Or contact by PM one's friendly moderator/mentor who will gladly assist one in making appropriate edits to an errant LaTeX entry. :smile: :cool: :approve:
 
  • #77
Astronuc said:
Or contact by PM one's friendly moderator/mentor who will gladly assist one in making appropriate edits to an errant LaTeX entry. :smile: :cool: :approve:

How kind of you to offer, Astro! :wink:
 
  • #78
chroot said:
You can certainly edit your posts, Borek. I'm not sure what you mean?

Only for 24 hours.

https://www.physicsforums.com/showthread.php?t=265884

So if I post something with LaTeX now, and LaTeX starts in 25 hours from now, I can't do anything about my post. Not to mention everything I posted earlier. And no - I have not used LaTeX lately, so it is more of theoretical problem.

However, that means some of the posts may require mentors attention. Could be just opening them for edition and saving will be enough.
 
  • #79
Astronuc said:
Or contact by PM one's friendly moderator/mentor who will gladly assist one in making appropriate edits to an errant LaTeX entry. :smile: :cool: :approve:

cristo said:
How kind of you to offer, Astro! :wink:

:smile: I'll caution folks not to ask me to do it. I don't know which end is up with LaTex, so would not be of much help if you needed a thread edited. But, plenty of the mentors ARE well-versed with it, so if you're running into trouble, give them a heads-up. Don't expect immediate responses if they all get inundated with requests, but I'm sure help can be arranged eventually.
 
  • #80
Moonbear said:
:smile: I'll caution folks not to ask me to do it. I don't know which end is up with LaTex, so would not be of much help if you needed a thread edited. But, plenty of the mentors ARE well-versed with it, so if you're running into trouble, give them a heads-up. Don't expect immediate responses if they all get inundated with requests, but I'm sure help can be arranged eventually.

I can deal with oil, casein (milk based paint), tempur, and latex. But latex ballet costumes are better left to another party.
 
  • #81
Sorry about the AM downtime. Late last night I moved mysql to it's own HD and apparently I forgot some settings.
 

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