Ivan001 said:
Thanks for reply. The chiller doesn't have tollerance +-10%, his voltage is fixed to 390V. Chiller has 15kVA. The substation is near, so I think that voltage drop isn't enough for chiller. The tap change in substation isn't allowed. Is there any possibilities to regulate this voltage with some device?
@DaveE is right. Everything has a tolerance . If it isn't on the chiller data plate it should be in the operations manual, and at worst the manufacturer can be called for this information.
A more thorough investigation is necessary. "I think that voltage drop isn't enough" is similar to answers I've received from less experienced colleagues, and I'll tell you what I've told them, "Stop thinking, measure!".
Voltage sag during start-up probably has nothing to do with these failures (especially in this case: 25 KVA isn't a very large chiller, and ought not be capable of causing sags large enough to matter) but substituting preconceived ideas of what is happening in place of close observation and actual measurement doesn't further the troubleshooting process. One tends to either chase ghosts down one garden path, or ignore fruitful lines of inquiry on another by thinking "it must be X", when in actuality "X" has little or nothing to do with the failure.
But to answer your question, yes, it is possible to regulate and condition line voltage.
Search on CVT (Constant Voltage Transformer) and AVR (Automatic Voltage Regulator). There are several ways to go about automatic voltage regulation, and Staco, one of the manufacturers that specialize in this equipment, has a good overview. Follow the 'Product Brochure|Application and Engineering Data' menu path at:
http://www.stacoenergy.com/products...-mechanical/stacoavr#literature_documentation
All approaches to AVR are relatively costly, come with disadvantages of their own, and don't solve all voltage-related problems. If 410V is indeed too high for this 390V rated chiller and overvoltage is causing the failures, then a properly rated buck-boost transformer wired to "buck" would be one of the less expensive fixes.
What is failing (control electronics? power electronics? motor windings?) and how (overheating? winding insulation punch-through?). Answering these questions will point you towards a solution.