And has it ever worked?I've spent years becoming more and more jaded by these situations until I finally stumbled upon the solution. I'd always wanted these idiots to get their comeuppance but it's never going to happen. The best you can hope for is for them to stop being your problem. Therefore I now have a policy of going to their senior manager and telling them how great they are, over and over. Once they start believing, find another senior manager from a different and hopefully geographically separated area convince them that this person is a key asset. The ultimate aim being to get them the hell away from you. Who cares if they get more money out of the deal? it may hurt my sense of what's right but in the big scheme of things.....