SUMMARY
The discussion centers around the legitimacy of VSupport LLC, a remote support service that claimed to have detected malware on a user's computer. Users expressed skepticism about VSupport's claims, particularly regarding the alleged Trojan infection and the potential for malware to infect DSL modems. The consensus is that while remote access was likely granted to VSupport, the actual threat level may not be as severe as suggested. Recommended actions include running Norton Power Eraser, checking for suspicious programs in the Control Panel, and using tools like HijackThis and Spybot for further malware detection and removal.
PREREQUISITES
- Understanding of remote access software and its implications.
- Familiarity with malware types, specifically Trojans.
- Basic knowledge of Windows Control Panel functions.
- Experience with antivirus software, particularly Norton Power Eraser.
NEXT STEPS
- Run Norton Power Eraser to detect and remove malware.
- Check the Control Panel for recently installed suspicious programs.
- Utilize HijackThis for advanced malware detection.
- Download and run Spybot for additional malware scanning and removal.
USEFUL FOR
This discussion is beneficial for individuals concerned about remote support scams, computer security enthusiasts, and anyone looking to clean their systems from potential malware threats.
