Is VSupport LLC Legit? Questions & Answers

  • Thread starter Thread starter yungman
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Concerns were raised about the legitimacy of VSupport LLC after a remote session led to claims of Trojan infections and disabled system drivers. The validity of their claims was questioned, particularly the assertion that Trojans could infect DSL modems, which Norton later clarified as unlikely. Users were advised to run antivirus software, such as Norton Power Eraser, to detect and remove any potential threats, and to check for suspicious programs installed recently. The risk of unauthorized access to bank accounts was discussed, with reassurance that accounts are generally secure unless login credentials are saved in the browser. It was recommended to change passwords as a precaution. The importance of not allowing remote access to computers was emphasized, and users were encouraged to learn more about computer security and malware removal techniques through online resources and tutorials. Overall, while the situation was concerning, users were advised that their systems could likely be restored to normal with proper precautions and actions.
  • #31
yungman said:
One thing I am questioning. I have a 2Wire 1701HG Gateway DSL modem only. It is only a little modem connected to the phone line, not some fancy cable modem that has a lot of intelligence. It is really nothing more than a multiplexer that can mux and demux phone calls and DSL. I just cannot imagine that there is a lot of intelligence needed in the modem. In another word, does it even have the capability that can be infected? At best, I can imagine it is control by some simple processor with a 8051 core and firmware. Can you even infect these kind of stone age modem?

Maybe they meant that the virus spreads to all the computers in the network using the modem. Modem's have no processor or memory, virus reside in computers. It may be theoretically possible, but anyone who works with computers will tell you they never saw anything like that. If they really meant the virus is in the modem they're ignorant.

I'm very careful when I give my PC to another person. Tech guys are the most crook people out there next to cars repairmen IMO :biggrin:
 

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