Help with Connecting TI89 Titanium to Computer via Data Cable

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The issue involves a TI89 Titanium calculator not being recognized by the "IT DeviceExplorer" software on a computer, despite having the necessary drivers installed. The user hears a connection sound when plugging in the data cable, indicating that the computer detects the device at a basic level. However, the software fails to recognize the calculator. A potential solution suggests ensuring that the device is connected to the same USB port used during the initial driver installation, as this can affect driver functionality on Windows systems.
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Hello, good morning.
Please. Can anyone help me. I am connecting the cable to transfer data from the computer TI89 Titanium and opening the "IT DeviceExplorer" and the computer is not showing the calculator (not recognizing this).
I have already installed the drivers on the computer calculator.
But. The program "IT DeviceExplorer" not see the calculator.

Does the data cable messed up?


When I connect the data cable to the computer.
Windows makes a "noise" indicating that it was connected / plugged into a device.
But does not appear in "TI DeviceExplorer".
What should I do?
thank you
 
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Are you plugging the device into the same USB port it was plugged into when you first installed the drivers? I know that sometimes on Windows computers I've had a problem where I installed the drivers, but they only worked if the device was plugged into the same port it was originally.
 
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