Help with Connecting TI89 Titanium to Computer via Data Cable

[engbianco]

Hello, good morning.
Please. Can anyone help me. I am connecting the cable to transfer data from the computer TI89 Titanium and opening the "IT DeviceExplorer" and the computer is not showing the calculator (not recognizing this).
I have already installed the drivers on the computer calculator.
But. The program "IT DeviceExplorer" not see the calculator.

Does the data cable messed up?


When I connect the data cable to the computer.
Windows makes a "noise" indicating that it was connected / plugged into a device.
But does not appear in "TI DeviceExplorer".
What should I do?
thank you

 

[cbasst]

Are you plugging the device into the same USB port it was plugged into when you first installed the drivers? I know that sometimes on Windows computers I've had a problem where I installed the drivers, but they only worked if the device was plugged into the same port it was originally.