Is Unicomp a Reliable Brand for Tactile Keyboards?

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Discussion Overview

The discussion revolves around the reliability of Unicomp as a brand for tactile keyboards, focusing on customer experiences, product quality, and service responses. Participants share personal anecdotes regarding their experiences with Unicomp keyboards, including failures and customer service interactions.

Discussion Character

  • Debate/contested
  • Technical explanation

Main Points Raised

  • One participant reports a failure of multiple keys on their Unicomp keyboard and criticizes the company's customer service for requiring them to pay for shipping to return the product for repairs.
  • Another participant expresses surprise at the negative customer service experience and questions what makes Unicomp keyboards unique compared to more familiar brands like Microsoft and Logitech.
  • A different participant mentions their own positive experience with a Unicomp keyboard, highlighting its ergonomics and reliability over two years, contrasting with the negative experiences shared by others.
  • Some participants express a lack of familiarity with Unicomp, suggesting that they might avoid purchasing based on the negative feedback presented.

Areas of Agreement / Disagreement

Participants generally express mixed views, with some sharing negative experiences regarding product reliability and customer service, while at least one participant defends the brand based on their positive experience. No consensus is reached regarding the overall reliability of Unicomp keyboards.

Contextual Notes

Participants' experiences are anecdotal and may not represent the broader reliability of Unicomp products. There are varying levels of familiarity with the brand, which may influence opinions.

turbo
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Mine just failed with a whole strip of keys that won't register. 4,5 t,r f,g v,c will not register. Customer "service" told me to ship the keyboard back (I have to buy packing materials and pay for shipping...) and they will fix it and return it. If you pay $100 for a premium tactile keyboard, you'd expect a prompt replacement, along with a prepaid shipping label. If so, you are expecting too much. Unicomp is a rip-off! They are trafficking on the IBM/Lexmark brands, and they don't deliver the quality nor the customer service.

I have installed and set up more computers than I can remember, and have never seen a keyboard failure like this before. Still, Unicomp won't ship a replacement because "that's not our business model". I may just toss this piece of junk in the trash.
 
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Good to know, but I've never heard of them. Very bad customer response! Not a way to stay in business. Was there something unqiue about their keyboards that got your attention? I pretty much stick to MS and Logitech keyboards, although for gaming, I've considered the Razor.
 
ThinkToday said:
Good to know, but I've never heard of them. Very bad customer response! Not a way to stay in business. Was there something unqiue about their keyboards that got your attention? I pretty much stick to MS and Logitech keyboards, although for gaming, I've considered the Razor.
I bought a Unicomp keyboard because they touted the quality of their keyboards, citing the IBM/Lexmark equipment and supplies. I have installed hundreds of computers over the years, and have never had an IBM keyboard fail like this.
 
Well,maybe I have been out because I have never heard of Unicomp keyboard before. :biggrin: It's so lucky I see your post now and won't buy this keyboard,thanks your warmhearted post!
 
I have owned a Unicomp Classic 108 key model for 2 years without a glitch, and absolutely love the ergonomics. It's a little loud, but it's truly a classic IBM feel. I was getting to buy another for my home computer when I came across this post. Sorry you are experiencing these problems.