Is Unicomp a Reliable Brand for Tactile Keyboards?

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A user reports a significant issue with their Unicomp keyboard, where multiple keys have stopped registering. They express frustration with the company's customer service, which requires them to pay for shipping and packing materials to return the faulty keyboard for repair, rather than providing a prompt replacement. This has led to negative sentiments about Unicomp, with claims that the company exploits its association with IBM/Lexmark without delivering adequate quality or service. The user highlights their extensive experience with keyboards, noting that they have never encountered such a failure before. Others in the discussion share mixed experiences, with some praising the ergonomics and reliability of their Unicomp keyboards, while others express relief at avoiding a purchase based on the negative feedback. Overall, the thread underscores concerns about Unicomp's customer service and product reliability, contrasting with positive experiences from some long-term users.
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Mine just failed with a whole strip of keys that won't register. 4,5 t,r f,g v,c will not register. Customer "service" told me to ship the keyboard back (I have to buy packing materials and pay for shipping...) and they will fix it and return it. If you pay $100 for a premium tactile keyboard, you'd expect a prompt replacement, along with a prepaid shipping label. If so, you are expecting too much. Unicomp is a rip-off! They are trafficking on the IBM/Lexmark brands, and they don't deliver the quality nor the customer service.

I have installed and set up more computers than I can remember, and have never seen a keyboard failure like this before. Still, Unicomp won't ship a replacement because "that's not our business model". I may just toss this piece of junk in the trash.
 
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Good to know, but I've never heard of them. Very bad customer response! Not a way to stay in business. Was there something unqiue about their keyboards that got your attention? I pretty much stick to MS and Logitech keyboards, although for gaming, I've considered the Razor.
 
ThinkToday said:
Good to know, but I've never heard of them. Very bad customer response! Not a way to stay in business. Was there something unqiue about their keyboards that got your attention? I pretty much stick to MS and Logitech keyboards, although for gaming, I've considered the Razor.
I bought a Unicomp keyboard because they touted the quality of their keyboards, citing the IBM/Lexmark equipment and supplies. I have installed hundreds of computers over the years, and have never had an IBM keyboard fail like this.
 
Well,maybe I have been out because I have never heard of Unicomp keyboard before. :biggrin: It's so lucky I see your post now and won't buy this keyboard,thanks your warmhearted post!
 
I have owned a Unicomp Classic 108 key model for 2 years without a glitch, and absolutely love the ergonomics. It's a little loud, but it's truly a classic IBM feel. I was getting to buy another for my home computer when I came across this post. Sorry you are experiencing these problems.
 

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