Landline has dial tone for outgoing calls but no incoming calls

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SUMMARY

The discussion centers on a Verizon landline issue where the user experiences a dial tone for outgoing calls but cannot receive incoming calls. The setup includes a DECT 6.0 cordless phone system and a corded phone, both of which fail to ring for incoming calls. The user has tested the corded phone at the outside phone box and confirmed it does not ring, indicating a potential service issue rather than a problem with the phones themselves. The conclusion is to contact Verizon for further assistance.

PREREQUISITES
  • Understanding of landline phone systems
  • Familiarity with DECT 6.0 technology
  • Basic troubleshooting skills for telecommunication devices
  • Knowledge of Verizon service protocols
NEXT STEPS
  • Contact Verizon customer support for service troubleshooting
  • Test the corded phone on a different line to confirm functionality
  • Inspect the outside phone box for any visible issues
  • Research common issues with landline connectivity
USEFUL FOR

This discussion is beneficial for homeowners experiencing similar landline issues, telecommunications technicians, and anyone troubleshooting phone connectivity problems.

smurof
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Hello, we have a Verizon landline with two working jacks. In one, we have a cordless phone system (the DECT 6.0 set), with 3 handsets. In the other we have a corded phone. We don't have sufficient jacks in each room.

Yesterday, my friend called me on my emergency cell phone because she said that my home phone was ringing off the hook. I checked the answering machine and it was "on".

I then unplugged the cordless set, and tested the corded phone with my cell phone. Didn't hear a phone ringining. I made sure the volume was at its highest.

I followed that by checking at the outside phone box, armed with the corded phone, a screwdriver to open the box and my cell phone :smile:, and I tested our home line again. The corded phone didn't ring.

I will have to test the corded phone at a friend's place, just to make sure the phone is working (which I know it is).

So I have dial tone, but am not able to receive any calls.

Any thoughts? Thanks
 
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