The forum discussion centers around a Verizon customer service call where a customer attempts to clarify his data charges, specifically a rate of $0.002 per kilobyte. The representatives struggle with basic arithmetic and unit conversion, leading to confusion over whether the charges amount to 71 cents or 71 dollars. The conversation highlights systemic issues in customer service training regarding mathematical concepts and unit understanding, particularly in telecommunications billing practices.
PREREQUISITESThis discussion is beneficial for customer service representatives, telecommunications professionals, and consumers seeking to understand billing practices and improve communication with service providers.
From DaveC426913's message #5 in this thread. I quoted his post in my first post in message #19 and I kept asking: Are these inputs correct? You are the first one to set me straight.Moonbear said:Where are you getting 3.5 GB from?