Not getting email notifications

[phinds]

About 10 days ago my email got screwed up due to a change by my ISP. I got it fixed several days ago but I STILL am not getting notifications by email of watched threads even though I AM getting notifications on the site. According to my settings (email is correct by blacked out to avoid personal detail in open forum) I should be getting them. What am I missing?

 

[Vanadium 50]

Is this about PF? I am now supposed to ask this question every single time. (That's a joke! Honest!)

Let's decouple things. Are you getting ANY emails on this account? Is anything ending up in Spam?

 

[Greg Bernhardt]

What was the email screw-up? Did your address change? How long did it last? My gut reaction is that due to the number of likely bounces, our SMTP provider may have stopped sending emails to your address. I can have a look later today.

 

[phinds]

Let's decouple things. Are you getting ANY emails on this account? Is anything ending up in Spam?

Oh, yeah, the email works fine. I think Greg may have found the problem.

 

[phinds]

What was the email screw-up? Did your address change? How long did it last? My gut reaction is that due to the number of likely bounces, our SMTP provider may have stopped sending emails to your address. I can have a look later today.

It was totally out for about a week, so sounds like you've identified the issue. Thanks.

 

[Greg Bernhardt]

Yep confirmed, you were being suppressed due to a hard bounce. I have cleared it.

 

[jack action]

Wow! @phinds you get results!

I've been complaining for years about this problem:

• https://www.physicsforums.com/threads/moderate-forum-software-upgrade-4-10.1001851/#post-6479864
• https://www.physicsforums.com/threads/problem-with-pfs-email-configuration.1015637/#post-6636995
• https://www.physicsforums.com/threa...otifications-on-and-off.1048770/#post-6839284
• https://www.physicsforums.com/threa...otifications-on-and-off.1048770/#post-6839325

@Greg Bernhardt could check my email as well?

 

[Greg Bernhardt]

@Greg Bernhardt could check my email as well?

You are also suppressed due to at some point labeling our emails as spam.

 

[phinds]

Yep confirmed, you were being suppressed due to a hard bounce. I have cleared it.

Thanks Greg.

 

[phinds]

Wow! @phinds you get results!

It's because of all that money I slip Greg under the table

 

[jack action]

You are also suppressed due to at some point labeling our emails as spam.

What do I have to do then?

I'm not a big "spam labeler". If I did, it was by accident or, most likely, my email provider did it for me. As I said previously:

Just to make sure, I rechecked my email account: Not only there is nothing in any folders or groups, but I also have no addresses related to PF in my block list AND I have 2 PF addresses in my safe list, namely (obfuscated):

• admin[]physicsforums[]com
• pfmail[]physicsforums[]com

Nothing in my safe mailing list, though.

I've added physicsforums.com as the whole domain to my safe sender's list, we'll see if it makes a difference (I have doubts).

For the email notifications, I might have an explanation unrelated to PF per se. I recently learned that the big free email providers have very aggressive spam policies. When they feel someone is sending spam, they don't just put the emails in the spam folder, they refuse to deliver them, sending back an Email Error 550: High Probability of Spam instead.

That last link is not available anymore, but here is a similar link: https://blog.mystrika.com/email-error-550-spam/

Email Blocked From Recipient​

The most obvious and immediate impact is that your intended recipient will not receive that specific email. For most 550 errors, the message is rejected and bounced back to you rather than deposited in the recipient’s spam folder. So whatever important information you wanted to convey is lost into the digital ether.

 

[Greg Bernhardt]

What do I have to do then?

I cleared it. Let me know if you get these notifications.

 

[jack action]

I just received my first notification email in years. Joy!