Tide said:
b) There is only one way in which the first two keys you select are the "good" keys (the order doesn't matter!) but 4! ways to arrange the remaining 4 keys (including the one designated as lost.) Compare this with 6! ways of arranging all 6 keys and you have the probability of opening the lock on the first two tries as 4!/6!
This is somewhat incorrect.
The correct answer to the question, as it is posted here is 2 in 30:
Since there is a missing key, there is a chance to open the door only 2 out of 3 times.
Of those 2 out of 3 times, you need to pick the correct two keys out of five. Since one of these depends on the other, multiply the probabilities, and come up with 2 in 30=1/15.
Now, assuming that the key was not dropped, the chance that the first two keys open the door is 1 in 15. Clearly you must pick a key that opens a lock as the first key. Since there are 2 in 6 keys that open one of the locks, the chance for that to happen is 1/3. If you've picked one of the two keys, you need to chose the correct key for the second which is one in 5. Once again, one of these depends on the other, so the total probability is their product: 1/15.
The chance that the first key picked fits into the first lock is 1 in 6. If the first key fits into the first lock, then the chance that the second key fits into the second lock is 1 in 5. Once again, one of these depends on the other, so the total probablity is their product: 1/30. So the only way to come up with 6!/4! is to assume that the keys must work in the order that they are chosen.