I bought a new Dell laptop the end of September and have had repeated problems with it. Tonight was the worst, locking up and making a screaching noise, unable to do anything for over a minute, then back to normal, so called their tech support, which is in India. I have always had HP, their tech support is in the US. That has never been an issue for me, I can usually get along with tech support in other countries, but this guy had a really thick accent. Anyway, he did some basic tests and didn't find anything wrong, then told me that I had to buy their "Software Warranty". I told them the laptop was new and was under warranty. He said it didn't cover software. I asked what software? He had no answer, said he had to transfer me, all this time they had control of my computer, I had no option to disconnect, which was odd, I always have the option to disconnect. So I get another guy from India with a very thick accent. He tells me that I have to buy their software warranty. I ask why. He says because of the problem I called them about. I said they found no problems. Silence. Oh yes, there were problems. I ask what problems, I was told there were no problems. Silence. Oh yes, there were problems and I need to buy the warranty. I said I was told there were no problems, email me the problems. Silence. Oh no, we cannot email that. I'm not buying some "software warranty". I have not downloaded any software. I've only read email, accessed PF and Facebook on this POS. "Oh, you must". Me: "Why" Because you have had problems. Me: You said I had no problems. This went on for another 5 minutes then I told them that I didn't have the authority to make purchases and my boss had to approve it and to release my computer to me and my boss would contact them. This seemed to upset them and they released my computer and disconnected. I have had HP computers for at least 20 years and NEVER EVER had to deal with anything like this EVER. I will try to find someone in the US to complain to tomorrow, if you know a number or someone, I would appreciate it. I cannot believe what I went through tonight. I will NEVER buy Dell again. I will NEVER recommend Dell. Buy HP!