Events possibly related to antivirus software and/or Firefox

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SUMMARY

The forum discussion centers on issues related to McAfee antivirus software on a Windows XP SP2 machine. Users reported event viewer messages indicating that the McAfee process mcshield.exe took longer than 30 seconds to complete a request, leading to process termination. Additionally, the McAfee Virtual Technician identified missing files, specifically MPF.adf, which may be causing the antivirus service to fail. The consensus suggests that reinstalling McAfee could resolve these issues.

PREREQUISITES
  • Understanding of Windows XP SP2 operating system
  • Familiarity with McAfee antivirus software, specifically mcshield.exe
  • Basic knowledge of event viewer diagnostics
  • Experience with troubleshooting software installation issues
NEXT STEPS
  • Research the process and functionality of mcshield.exe in McAfee antivirus
  • Learn how to effectively use Windows XP event viewer for troubleshooting
  • Investigate the steps for reinstalling McAfee antivirus software
  • Explore common issues and solutions related to McAfee Virtual Technician reports
USEFUL FOR

This discussion is beneficial for IT professionals, system administrators, and users experiencing issues with McAfee antivirus on older Windows systems, particularly those seeking to troubleshoot and resolve software conflicts.

EnumaElish
Science Advisor
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On my XP-pro (SP2) operated machine I have come across messages in the event viewer such as:
Event Viewer said:
A thread in process c:\PROGRA~1\mcafee.com\vso\mcshield.exe took longer than 30000 ms to complete a request.
The process will be terminated. Thread id : 1776 (0x6f0)
Thread address : 0x1205B420
Thread message :
Build VSCORE.11.0.0.151 / 11.34
Object being scanned = \Device\HarddiskVolume2\DOCUME~1\SERDAR~1\LOCALS~1\Temp\WEReff2.dir00\firefox.exe.hdmp
by DUMPREP.EXE
27001(25594)(0)
10010(25594)(34856296)
24000(25594)(2)
10006(25594)(0)
27000(25594)(26)
27001(24125)(0)
10010(24125)(34856296)
24000(24125)(2)
Event Viewer said:
The McAfee.com VirusScan Online Realtime Engine service failed to start due to the following error:
The system cannot find the file specified.
In addition, when I let McAfee Virtual Tech scan the PC it returned the following:
McAfee Virtual Technician said:
Virtual Technician Report - Personal Firewall Plus
Issue(s) detected
Missing files
C:\Program Files\McAfee.com\Agent\app\MPF.adf
Does anyone have an idea as to whether these are related, and how to solve each?
 
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Looks to me like you're missing some mccaffee files. Try reinstalling it.