Hi All, I was at a store today when a woman (not quite a lady, by the way she acted) got upset at a store clerk and started shouting at him. Worse than that, she claimed the clerk's (alleged) poor behavior was a result of the clerk's nationality ( I live in the U.S, clerk is recognized as a non-citizen from his heavy accent). This is a cowardly thing to do , because workers cannot fight back, because they risk being fired (customer is always right, etc.) I have been in the store, and the clerk has always been polite and helpful with me. I thought of confronting the lady, but then the situation can escalate out of control, and the clerk may end up losing his job. But I want to send the message both about taking a stand against racism and about not fighting with people who cannot fight back. I also worry about losing my temper and having things escalate from my input. I ended up doing nothing and feel like a coward. What could I do next time something like this happens? Any Ideas?