Is It Legal for Companies to Use Machines for Telemarketing Calls?

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Discussion Overview

The discussion revolves around the legality of using machines, specifically auto-dialers and pre-recorded messages, for telemarketing calls. Participants explore the implications of such practices, including consumer experiences and potential legal frameworks.

Discussion Character

  • Debate/contested
  • Conceptual clarification
  • Meta-discussion

Main Points Raised

  • One participant questions the legality of "calling machines" and suggests that if they are legal, it could lead to widespread automated calls from companies.
  • Another participant asserts that calling machines are illegal, clarifying that the term refers to auto-dialers that call every number sequentially.
  • A participant provides links to Wikipedia articles that discuss robocalls and the Telephone Consumer Protection Act of 1991, indicating a search for authoritative information.
  • One participant expresses concern that satisfaction surveys conducted by machines may be a way to gather personal data or identify gullible individuals.
  • Another participant suggests checking the legitimacy of callers by looking up their 800 numbers on a specific website.
  • A participant shares their personal experience with telemarketing calls, expressing frustration at being contacted by a machine and urging others to file complaints against such practices.

Areas of Agreement / Disagreement

Participants express differing views on the legality of calling machines, with some asserting they are illegal while others provide anecdotal evidence of their use. The discussion remains unresolved regarding the legality and ethical implications of such telemarketing practices.

Contextual Notes

Participants reference specific legal frameworks and consumer experiences, but there is no consensus on the legality or appropriateness of using machines for telemarketing. The discussion includes assumptions about the nature of the calls and the companies involved.

Dr Lots-o'watts
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Are "calling machines" legal?

My phone just rang. It was a pre-recorded message from a company I won't name just now, asking me to fill out a satisfaction survey.

Is this legal? If machines are allowed to call people, then why don't every company program in the entire phone book and advertise this way, and we could just spend our days answering calls from machines.
 
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As far as I know, calling machines are illegal. However, I believe the term "calling machine" literally refers to the auto-dialers that will call every single number, 000-0001, 000-0002, 000-0003, etc.

I imagine your pre-recorded message was from a company you've done business with and they have your information?
 


Dr Lots-o'watts said:
My phone just rang. It was a pre-recorded message from a company I won't name just now, asking me to fill out a satisfaction survey.

Is this legal? If machines are allowed to call people, then why don't every company program in the entire phone book and advertise this way, and we could just spend our days answering calls from machines.

Those "surveys" are often a way to get you into scam, e.g. to get your data or to see if you're gullible.
 


If they don't fake their phone number, you can look up their 800 number here (http://800notes.com/" ) to see what others know about them.
 
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Yeah, well, for now, with my new cell phone I have not functioned voice mail because I'm tired of all that stuff.

For some perhaps voice mail is very important.
For me, I will still know the caller number, but they can't leave a message.
Great for me!
If I care to hear what they want to say, I call them back!
 


Pengwuino said:
I imagine your pre-recorded message was from a company you've done business with and they have your information?

Yes, it was for a survey about the service they gave me. It was decent service, but being called by a machine is downright insulting. I called their 1-800 number right away and gave the rep a speech. The call was supposedly recorded, and I hope whoever made the decision to use machines to call people hears the recording.

I urge everyone to file a complaint if ever called by a pre-recoded message. How arrogant it is to have a machine call potential customers.
 

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