Bug Password error when associating with Google

  • Thread starter Thread starter Petr Matas
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Users are experiencing issues associating their PF accounts with Google, receiving an error message stating that their password is incorrect despite using the correct PF password. One user found that logging out of Google resolved the problem, suggesting that being logged in may have caused the issue. Another user speculated that a previous attempt to log in with an unassociated Google account and a subsequent password reset could have contributed to the error. The discussion highlights the importance of ensuring proper account associations and the potential impact of prior login attempts on current access. Troubleshooting steps like logging out of Google are recommended to resolve the issue.
Petr Matas
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I am trying to associate my PF account with my Google account. At .../connected-accounts/google/ I am entering the same password I use to login to PF (verified by logging out), but I am getting the following error:

Oops! We ran into some problems.​
Your existing password is not correct.​

Can we fix it?
 
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Hi Petr,

I tested the connection with a tool on our backend and it passed. Are you sure you're using the correct Google password when it asks?
 
Hello Greg,

I was not even asked for the Google password (nor my confirmation), because I was already logged in. Logging out from Google solved the problem. Maybe something went wrong two weeks ago when I tried to log in using an unassociated Google account and reset my PF password just after that.
 
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