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Hello everyone,

I am trying to learn about queuing theory. I have read about it and would like to understand how to solve the following:

If I run a hospital with patients coming in the emergency room, what is the average time a patient waits and what is the probability of a traumatic patient coming in the room that he must be served before the others and how will that affect the waiting time.

I beleive I can apply little's law..

avg number of people being served = arrival rate * serving time

but I am a little confused, how can I merge the probability part along with the queuing theory part, is there some formula I can find to build on this.

So far, I have computed the average number of patients arriving per day (lambda), and the service rate (mu)..

which, according to this formula

server utilization = row = lambda / mu. Does this help?

I need to know if Im on the right track..

Thanks

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# Queuing theory: calculate probability of an medical case

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