Survey: Computer Needs and Who to Call for Help

[david90]

1. what kind of computer needs did you have? (by "needs", I mean ANYTHING that is computer related)
2. who did you call for help with those computer needs and why did you call him/her?

 

[tiny-tim]

a fish needs a mouse like a woman needs a … ?

1. what kind of computer needs did you have?
2. who did you call for help with those computer needs and why did you call him/her?

hi david90!

i needed a computer that works underwater, but i had to make do with a computer next to my bowl, and i call upon my mouse, whisskerstein, to operate the computer

do you want his number? ​

 

[colonelcrayon]

Could you be more specific? What kind of "needs" are we talking about here, hardware or software?

 

[david90]

Nobody here needed computer help before?

 

[Moonbear]

Maybe you should read the technology forum threads. Those people all asked the folks at PF to help with their computer problems.

 

[TheStatutoryApe]

Nobody here needed computer help before?

I think most of the members here probably know enough about computers to figure out most problems on their own and if they do not they probably know someone either in real life or online who could help. There is also google. I usually use google to find answer to pesky little issues. Besides that I have a couple of computer geek friends that are more than willing to help out.

I've not actually had any major problems since the last time I was running Windows 98.

 

[Math Is Hard]

Are you asking about home or work/school computer needs?

 

[Moonbear]

The question just seems very overly broad and poorly defined to expect much of an answer. "Computer needs" could be anything from needing to buy new software or a new computer, to troubleshooting a problem.

 

[Cyrus]

I can't find the 'any' key: fail.

 

[glueball8]

http://www.ted.com/talks/lang/eng/david_pogue_says_simplicity_sells.html

 

[david90]

The question just seems very overly broad and poorly defined to expect much of an answer. "Computer needs" could be anything from needing to buy new software or a new computer, to troubleshooting a problem.

Yes that's what I mean by computer needs. I want to know about any problems that people had.

I guess from the lack of responses, can I concluded that most people here never had computer problems? I started my own computer services business and I'm trying to see if there is a market for it. sort of.

 

[protonchain]

1. Software issues, some minor hardware issues.
2. Turned to myself and the internet for solutions since I'm Indian and we somehow have tech support infused into us as fetuses.

Usually problematic things that I can never figure out myself are when things like viruses and weird sounding .exe programs are running and I have to turn to the internet for solutions on either removal (which I can usually fix myself with a handful of tools), or for whether said .exe program is legit.

I am currently experiencing a problem with my laptop where it seems to not be starting properly and when it does the screen seems to be artifacted. My current feelings are:

1. It could be a driver issue
2. It could be some patch/update issue
3. Resolve above by going into safe mode and checking out current drivers and updates.
4. If nothing, it's a mobo breakdown and needs replacement.

 

[turbo]

Yes that's what I mean by computer needs. I want to know about any problems that people had.

I guess from the lack of responses, can I concluded that most people here never had computer problems? I started my own computer services business and I'm trying to see if there is a market for it. sort of.

You started a computer service company before you evaluated the market for your services?

 

[Huckleberry]

I typed google into google and now my internet is broken.

Yes, I tried turning it off and on again. Yes, it's plugged in. Why do people keep asking me that?

 

[turbo]

I typed google into google and now my internet is broken.

Yes, I tried turning it off and on again. Yes, it's plugged in. Why do people keep asking me that?

Have you checked the brakes? Of course it could be the wheelbase...

 

[david90]

Yes that's what I mean by computer needs. I want to know about any problems that people had.

I guess from the lack of responses, can I concluded that most people here never had computer problems? I started my own computer services business and I'm trying to see if there is a market for it. sort of.

Actually I knew that there's a market for it. Computer support is a proven business model (geeksquad). I just need to know the specifics like the kinds of problem that people have, who they call and how they choose tech support companies.

 

[TheStatutoryApe]

Yes that's what I mean by computer needs. I want to know about any problems that people had.

I guess from the lack of responses, can I concluded that most people here never had computer problems? I started my own computer services business and I'm trying to see if there is a market for it. sort of.

A friend of mine started his own computer support and consultation company. He primarily targeted his services for persons working out of their home and small businesses. I think most of his customers were lawyers and accountants. A major issue with these sorts of customers though is getting paid. You'll get a fairly high rate of persons blowing you off when the bill arrives.
My friend did fairly well though. He even got a couple contracts to help new companies outfit their offices with brand new computers and set up their networks. He would then get a lot of repeat business when they had tech support issues. Getting to this point took him a while though.

 

[Kurdt]

There are different places you can go for information and help on market research. It depends where you are of course but in the UK businesslink or your local chamber of commerce would be good points to start. Also reference sections of libraries have a wide range of information not available on the internet.

 

[Moonbear]

Like I said, it's too vague of a question. Who is going to sit here and list all their computer needs? Especially when the answer is that most people can fix them themselves. If you can identify your need, you can usually fix it yourself. It's when you don't know what's wrong that you have to start asking for help.

The only people I know who hire someone to fix their computers are my parents, and that's because they're idiots when it comes to computers. I couldn't even help them over the phone when they first got a computer a few years ago, because I couldn't get them to understand the differences between single click, double click, right or left click, etc. If you have the patience and personality to deal with people like that, more power to you. But, I'm not sure it's a career that can be sustained very long, since their generation is dying off.

The only computer needs I need help with are those that are out of my hands...getting granted server access at work, for example, or being given a log-in for the classroom computers.

 

[Wellesley]

I am currently experiencing a problem with my laptop where it seems to not be starting properly and when it does the screen seems to be artifacted. My current feelings are:

1. It could be a driver issue
2. It could be some patch/update issue
3. Resolve above by going into safe mode and checking out current drivers and updates.
4. If nothing, it's a mobo breakdown and needs replacement.

I apologize for going off-topic, but I've had this happen to me before...dark screen with fans running/ artifacts on screen.
Basically, in my case, the GPU on the motherboard was getting so hot it was not making contact with the motherboard. You can either try and reflow it, get a new motherboard, or try and lower the heat being emitted.

1. what kind of computer needs did you have? (by "needs", I mean ANYTHING that is computer related)
2. who did you call for help with those computer needs and why did you call him/her?

1. I've had blue screen of death problems (Windows XP), failed GPUs on laptops (HP dv9000 series) and overheating issues, among other things.

2. I've mainly turned to Google for help. If it is something that the manufacturer did wrong (i.e. HP with dv9000 recall), I'll call them.

 

[Evo]

Actually I knew that there's a market for it. Computer support is a proven business model (geeksquad). I just need to know the specifics like the kinds of problem that people have, who they call and how they choose tech support companies.

You've been trying to find a business to start for a few years. Do you even know anything about computers? Could you actually troubleshoot and fix any problem a person would come across? Are you familiar with the different OS's and enough of the software that could cause issues? If you start destroying people's computers through your lack of knowledge, you're going to be in trouble.

If you don't know the different types of issues people commonly have, I don't think you have the expertise to be attempting this.

 

[colonelcrayon]

Okay, now that I know what's being asked, the answer is no. I prefer solving my own problems and have successfully troubleshooted issues on 40+ Linux/BSD systems and Windows XP. The only time I requested computer support was from a remarkably helpful OfficeMax employee who helped me find a printer from their small selection.

 

[Moonbear]

Okay, now that I know what's being asked, the answer is no. I prefer solving my own problems and have successfully troubleshooted issues on 40+ Linux/BSD systems and Windows XP. The only time I requested computer support was from a remarkably helpful OfficeMax employee who helped me find a printer from their small selection.

That's more than I'd usually ask any of those employees for help. My requests for help in stores are usually limited to questions such as, "What aisle are the USB cables in?"

 

[Civilized]

A common problem I encountered was that people have visited poisonous websites using internet explorer, and they needed me to reformat their computer to return it to a clean slate.

Two things that people will pay dearly for, in my experience:

(1) Setting up a new computer with all the bells and whistles e.g. software, updates, plug-ins, get all that stuff dealt with instead of the way Dell, HP, etc start the user with a basic windows install that is loaded down with buggy trial-ware. This can also include helping the person pick out the hardware from dealers that are 1/2 to 1/3 the price of dell, and whose warranty and reliability are IMO superior.

(2) Restoring someones computer to a virus free state, but where all their files, bookmarks etc are untouched.

 

[colonelcrayon]

That's more than I'd usually ask any of those employees for help. My requests for help in stores are usually limited to questions such as, "What aisle are the USB cables in?"

I wanted to know if the printer was supported by the hpijs driver, and this guy actually hoofed it into the back of the Copy section and looked it up on a computer there. By far the best service I've ever had in a box store (or most other types, for that matter).

A common problem I encountered was that people have visited poisonous websites using internet explorer, and they needed me to reformat their computer to return it to a clean slate.

And you can get lots of return customers because they don't stop and think about actually practicing good security.

 

[turbo]

When I was programming, I used to moonlight doing computer repairs, network installs, etc. Back in the bad old DOS days, the openness of the architecture made it simple for a programmer to address the hardware directly and steal interrupts, etc to make their programs run faster at the expense of others. I can't tell you how many times I went to a home-based business (or a commercial businessplace with poor or non-existent software protocols) to fix problems caused by people who had loaded ill-behaved applications like games that did just that.

 

[Kurdt]

I think most places that do computer servicing nowadays are concentrating on small or medium businesses. It is very rare for the individual user to shed out money for professional repair. Perhaps you should try and target the small and medium business sector where they will give out contracts for you to maintain their entire network of computers.

 

[TheStatutoryApe]

(1) Setting up a new computer with all the bells and whistles e.g. software, updates, plug-ins, get all that stuff dealt with instead of the way Dell, HP, etc start the user with a basic windows install that is loaded down with buggy trial-ware. This can also include helping the person pick out the hardware from dealers that are 1/2 to 1/3 the price of dell, and whose warranty and reliability are IMO superior.

This was my friend's primary money maker. Back when he started up was about the time that laptops started to get more popular and desk tops were coming down in price quickly. He would ask his customer what they wanted to use their computer for then go to the store, buy all the components individually (housing, motherboard, processor, RAM, ect), then put it all together and install the software for them. They would get the equivalent of a thousand dollar computer delivered to their home/business fully ready to plug in and use and it would only cost about five hundred dollars to put together. Even after he added the fee for his services they were still paying less for their computer. He would then give them mostly free tech support for all of the simple stuff and only charge them when they wanted to get upgrades or had major support issues.

I haven't seen him in years now so I am not sure what he is doing now. Last I knew he was doing network support for small businesses mostly and I think he had started trying to design specialized software specific to the needs of the businesses he was working for.
I wonder if he could put together laptops the way he used to put together desktops.

 

[david90]

You've been trying to find a business to start for a few years. Do you even know anything about computers? Could you actually troubleshoot and fix any problem a person would come across? Are you familiar with the different OS's and enough of the software that could cause issues? If you start destroying people's computers through your lack of knowledge, you're going to be in trouble.

If you don't know the different types of issues people commonly have, I don't think you have the expertise to be attempting this.

What make you think that I don't have the necessary skills to solve computer problems? Yes I've asked questions regarding starting businesses in the past but how does that say that I don't know anything about computers?

Not knowing the different types of issues people commonly have does not mean I don't have the computer skills. However, it does mean that I don't have a good knowledge of potential customers' needs and this is why I ask in this forum about computer problems that people have. Yes I do lack experience in business but I got to start somewhere. The sooner I start the sooner I can become good at it.

 

[Math Is Hard]

What make you think that I don't have the necessary skills to solve computer problems? Yes I've asked questions regarding starting businesses in the past but how does that say that I don't know anything about computers?

Not knowing the different types of issues people commonly have does not mean I don't have the computer skills. However, it does mean that I don't have a good knowledge of potential customers' needs and this is why I ask in this forum about computer problems that people have. Yes I do lack experience in business but I got to start somewhere. The sooner I start the sooner I can become good at it.

If that's the business you really want to start, you'd do well to go and work for a little while for some companies that provide these services and learn how they operate. Learn what each does right, and what each does wrong, and what your business will need to do to compete with them.

This forum is a bad place to do research. We are not your potential customers. In fact, we're usually the ones that frustrated friends, neighbors and grandparents call when they have computer problems. The frustrated friends, neighbors and grandparents are the ones whose needs you'll be interested in. If you'd spent some time working in the business you'd have a more solid idea of who your customers are and what their needs are.