If you haven't seen complex numbers yet, your question could still be fine. Negative under the root just means there are no real roots and your polynomial cannot be factored (over the real numbers). Not every equation will have solutions, "no real roots" is an acceptible response.
It might be a good idea to see what it means in terms of the graph to have no real roots. To make this easier, you can complete the square [tex]x^2-2x+4=(x-1)^2+3[/tex] and see it's just a shift of the plain old [tex]x^2[/tex] graph.