Why Does My Wife's Zoom Video Keep Freezing and Corrupting?

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A user reported issues with their wife's Zoom meetings, where her video feed appeared blocky and frozen, despite good internet speeds. The laptop, a Sony VAIO, had been functioning well until recently, leading to suspicions of a driver or camera issue. Initial troubleshooting included checking the camera's performance through other applications and ensuring Zoom was updated. Testing revealed that while the camera worked fine initially, problems arose after some time, suggesting a potential driver conflict or overheating issue.Further investigation indicated that the wife's laptop was experiencing significantly lower internet speeds compared to the user's, raising questions about network throttling. Despite both devices being on the same network, the wife's laptop showed intermittent connectivity issues, which could be related to its age and hardware limitations. A solution was discovered by adjusting the Zoom video settings to manually control low light adjustments, which seemed to resolve the video distortion issue. The user plans to confirm the fix through further testing.
  • #31
StevieTNZ said:
With the wifi speeds, it could be how old the device is (versus another). I doubt the Vaio laptop will support 802.11ax, for example.
Huh.
I'm using 802.11ac, 5GHz (5G) (866/433 receive/transmit).
She's using 802.11n, 2.4GHz (4G) (120/60 receive transmit).

Still, I'm beginning to suspect it isn't a bandwidth issue.

I'll have her un/install the Zoom app.
 
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  • #32
The Internet speed on a device can be affected by how fast the device is, also. Eg. if the HDD is writing at a slow speed, don't expect a file to download fast.
 
  • #33
I should also ask - what type of router do you use?
 
  • #34
I've used Zoom with connections good and bad. I've seen it freeze video and rarely audio. But I never saw it distort the video.
 
  • #35
StevieTNZ said:
I should also ask - what type of router do you use?
Uh Bell Fibe.

But my lappy is unaffected, which is on the same network.And again, it happened even without actually inviting anyone into a meeting. I saw my own video reflection corrupted Which suggests it doesn't have anything to do with the network at all. (I think.)

Also, intermittent isn't really the right word. The kicks in for a minute or two then kicks out for a minute or two, then kicks back in.
 
  • #36
Possibly useful:
https://community.zoom.com/t5/Meetings/Video-Distortion/m-p/32064

here's the fix I discovered:

Go to video settings and check the option for 'Adjust for low light' and instead of auto make it manual, then move the slider all the way to the bottom. This way it's like a filter/background image, as it fixes the video distortion, but it doesn't have any impact on the video like a filter or background does, so you look normal.
 
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  • #37
This ... seems to have resolved the issue.
I am cautiously optimistic.
I will have her test it and confirm and then provide a proper thank you.
 
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