Why Does My Wife's Zoom Video Keep Freezing and Corrupting?

[DaveC426913]

With the wifi speeds, it could be how old the device is (versus another). I doubt the Vaio laptop will support 802.11ax, for example.

Huh.
I'm using 802.11ac, 5GHz (5G) (866/433 receive/transmit).
She's using 802.11n, 2.4GHz (4G) (120/60 receive transmit).

Still, I'm beginning to suspect it isn't a bandwidth issue.

I'll have her un/install the Zoom app.

 

[StevieTNZ]

The Internet speed on a device can be affected by how fast the device is, also. Eg. if the HDD is writing at a slow speed, don't expect a file to download fast.

 

[StevieTNZ]

I should also ask - what type of router do you use?

 

[Vanadium 50]

I've used Zoom with connections good and bad. I've seen it freeze video and rarely audio. But I never saw it distort the video.

 

[DaveC426913]

I should also ask - what type of router do you use?

Uh Bell Fibe.

But my lappy is unaffected, which is on the same network.And again, it happened even without actually inviting anyone into a meeting. I saw my own video reflection corrupted Which suggests it doesn't have anything to do with the network at all. (I think.)

Also, intermittent isn't really the right word. The kicks in for a minute or two then kicks out for a minute or two, then kicks back in.

 

[robphy]

Possibly useful:
https://community.zoom.com/t5/Meetings/Video-Distortion/m-p/32064

here's the fix I discovered:

Go to video settings and check the option for 'Adjust for low light' and instead of auto make it manual, then move the slider all the way to the bottom. This way it's like a filter/background image, as it fixes the video distortion, but it doesn't have any impact on the video like a filter or background does, so you look normal.

 

[DaveC426913]

This ... seems to have resolved the issue.
I am cautiously optimistic.
I will have her test it and confirm and then provide a proper thank you.