Hi Jameson
Thanks again for your ongoing input.
The situation I have is that to all intents and purposes I have an unlimited number of receivers. Assume 12,000 all there 24/7 just waiting to take a call.
I therefore have two variables that seem to matter the most:-
The total number of calls...
Anyone? Please?...
I think the information so far is very useful but I'm just trying to get to a point where I can throw different values at the number of callers and the number of receivers then hopefully with a formula work out how many calls per hour that will yield.
If no one can help any...
Additionally, would it be reasonable to assume that the same formula describes the capacity for the callers?
So that would be 3600 over (total call duration + small inter call gap). To get the total number of calls that each caller can make in one hour. Would I then be able to take that number...
Hi,
Thanks for the reply.
The only things that will change are:-
Number of callers.
Number of receivers.
The call duration, answer delay and a short after call rest will all be constant and could be folded into a single time value such as 320 seconds (300s on a call, 15s answer delay, 5s...
Thank you so much. I think that is on the right tracks.
So, the only two items that are variable in this problem are:-
The number of callers
The number of receivers.
I think in the example equation you kindly supplied Jameson, you reduced the call duration?
Would it be possible, please, to...
Okay. Yes, I understand.. apologies if I broke any rules there.
To be honest, I'm just so desperate with this problem I hoped it might inspire someone to cut in quickly and try to help ... :(
Sorry about that.
Hi,
I'm in a bit of a fix with this problem and as such if someone were prepared to help me get to get to a point where I had a formula I can re-use I would be happy to pay a small bounty. Paypal donation, Amazon gift... something like that?
My problem is one of calculating call traffic. I...